Manager, Customer Account Executives

ServiceTitan

6d

About The Position

Ready to be a Titan? ServiceTitan’s Pro Sales Manager is an integral, highly-visible role to ensure the success of the ServiceTitan’s Pro Product Sales team. This role will help our existing customers adopt new product & services integral to the continued growth of their business — including but not limited to features such as Marketing, Scheduling, Dispatching, and more! You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you. As ServiceTitan’s Pro Sales Manager, this role will directly manage a team of Pro Account Executives responsible for the upsell of these products and services to existing customers. Additional responsibilities include building, maintaining, and leveraging customer relationships through a strong blend of ServiceTitan’s product knowledge, business consultation and sales skills.

Requirements

• Direct account executive and/or account manager quota-carrying experience
• 2+ years related sales management experience
• 5+ years experience in a SaaS environment/company
• Minimum of a Bachelor's degree
• Strong presentation skills and proficiency in Google Slides
• Strong analytical skills and proficiency in Google Suite, Google Sheets/Excel and Salesforce
• Excellent communication skills and organizational capabilities
• Strong written communication skills and experience operating in Slack, Teams, etc.
• Creativity and ability to run with minimal direction in an ambiguous environment
• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
• High emotional intelligence and EQ
• Preferred remote working experience

Nice To Haves

• Preferred industry experience and/or familiarity

Responsibilities

• Manage the Pro Account Executives on objective and performance achievement
• Monitor the full Pro Product sales cycle from prospecting through close
• Shape and implement sales strategy and processes
• Provide accurate weekly forecasts to sales leadership
• Serve as a mentor for your team and be a steward of the ServiceTitan organization
• Motivate, incent, and recognize team members to encourage top performance
• Recruit, interview, and onboard new team members
• Conduct weekly 1:1s with each Pro Account Manager and respective weekly team meetings
• Partner with cross-functional teams to ensure customer success
• Partner with product marketing on market feedback and influence product roadmap
• Foster & build overall relationship with customers, which include: increasing Pro Product adoption, ensuring retention of existing Pro Products, and long-term customer success
• Be the go-to-lead on new features adoption in an advocate/consultative approach
• Coach the team on technical and business acumen to align business drivers to ServiceTitan’s solutions
• Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership
• Help evaluate new technologies and programs to drive superior performance

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees