Manager, CRM Technology

Cook Systems • Jacksonville, FL

1d • Onsite

About The Position

Since 1990, Cook Systems —a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! Summary: Responsible for leading a team in analyzing business requirements and managing the planning and execution of Customer Relationship Management (CRM) technology programs to enhance customer satisfaction and develop long-term loyalty. Acts as a liaison between IT and business communities, overseeing the development of a technology framework that supports enterprise customer response processes.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
• Minimum of 7 years of IT work experience, including management of data warehousing, decision support systems, or marketing support information systems.
• Strong project management skills in planning and monitoring projects in a cross-functional environment.
• Thorough understanding of data architectural development methodology, process and data modeling, and CRM solutions.
• Working knowledge of database marketing methodologies and processes, including channel and segment marketing, direct marketing, and online marketing.

Responsibilities

• Lead and manage a team of analysts and developers in designing, developing, and maintaining CRM systems and applications.
• Collaborate with Sales, Marketing, and business units to develop CRM strategies and support customer campaigns and promotions through CRM database insights.
• Oversee the integration of CRM technologies with various customer service channels, such as mail, email, web, and call center.
• Ensure alignment of data management, infrastructure, and development with enterprise CRM needs.
• Lead the research, evaluation, and selection of CRM technologies.
• Mentor and manage supervisors, project leads, and technical staff.
• Frequently report to senior management, providing updates on CRM initiatives and projects.

Benefits

• Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
• Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager