Manager, Critical Infrastructure Operations Support

SBA Communications • Charlotte, NC

81d

About The Position

SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. We welcome your interest in SBA. Let us know a little about you by checking all that apply: You are a self-starter. You are resourceful and thrive in a fast-paced environment. You have a strong work ethic. You are passionate and driven to achieve results. You are a team player who enjoys working in a collaborative environment. You continuously challenge yourself to find innovative ways to improve. You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference. If you are ready to make an impact, join our team!

Requirements

• Bachelor's degree in electrical engineering, Telecommunications, Mechanical Engineering, or related field.
• Equivalent combination of education, certifications, and experience may be considered.
• 7+ years of experience in technical operations, data center facilities, telecom shelters, or critical infrastructure support.
• 2+ years of experience managing technical teams or leading cross-functional projects.
• Proven expertise in electrical systems, grounding, HVAC, OSP/fiber optics, and environmental control standards.
• Experience with vendor management, contract oversight, and SLA compliance.
• Strong knowledge of industry standards such as NEC, ANSI/TIA-942, and ASHRAE guidelines for data center environments.

Nice To Haves

• Proficient in electrical testing, load analysis, and grounding verification.
• Skilled in fiber optic testing, splicing, and troubleshooting.
• Familiar with generator systems, ATS, and UPS battery backup technologies.
• Working knowledge of BMS (Building Management Systems) and monitoring tools.

Responsibilities

• Serve as the SME for edge shelters, edge data centers, and related building systems.
• Oversee electrical systems, including grounding, load balancing, and compliance with NEC (National Electrical Code) standards.
• Maintain HVAC systems, ensuring optimal performance and adherence to temperature/humidity parameters for sensitive telecom and IT equipment.
• Monitor and manage UPS, battery backup, and generator systems to ensure uninterrupted operations.
• Respond to and resolve any safety or operational issues including working with vendors and regional support managers to repair damage caused by natural disaster, weather, falls or other causes.
• Ensure proper visibility and escalate major hazards which present safety or critical infrastructure integrity issues to the Director of Network Operations.
• Perform and record site safety and compliance inspections in accordance with safety regulations.
• Identify, document and ensure that any site safety and compliance issues are corrected in a timely manner and reported to management.
• Resolve and/or attempt to resolve all safety, regulatory, or operational issues or discrepancies on site.
• Provide operational support for OSP infrastructure, including fiber optic installation, maintenance, and troubleshooting.
• Collaborate with engineering teams to assess fiber routes, ensure redundancy, and maintain physical plant integrity.
• Manage vendor performance for preventative and corrective maintenance on shelters, power systems, and HVAC.
• Oversee service contracts, ensuring compliance with SLAs and budgetary guidelines.
• Act as the escalation point for vendors during emergency repairs or outages.
• Establish and enforce operational procedures for shelter and data center maintenance.
• Ensure adherence to electrical safety protocols, grounding requirements, and environmental controls.
• Participate in root cause analysis (RCA) following incidents and drive implementation of corrective actions.
• Provide 24/7 on-call expertise for critical incidents impacting shelter or edge data center operations.
• Coordinate emergency response teams during outages, ensuring minimal downtime and rapid restoration.
• Manage the timely resolution of trouble tickets, including selection and dispatch of contractors to diagnose and resolve issues.
• Provide immediate support service during emergency issues and incident response situations.
• Manage efficient repair, maintenance, inspection, security and safe operation of all tower assets within assigned area.

Benefits

• Competitive benefits and compensation package.

What This Job Offers

• Job Type: Full-time
• Industry: Real Estate
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees