Manager - Creative Services

Location: Hollywood, Florida At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: The Manager of Creative Services supervises the overall quality of work produced by graphic designers, outside creative vendors, freelance photographers, and videographers. Responsibilities include overseeing all system, hospital, and service line creative projects from concept to completion, assisting in translating marketing objectives into creative strategies, and directing graphic designers and multi-media producers in the production of all Marketing/Communications (MARCOM) collateral. Manages all design services, which includes consultation, concept development, cost estimates, and production. Responsibilities: QUALITY: Aligns people, processes, and practices for success. Maintains graphic arts skills required for understanding the capabilities and limitations of computer-based graphics and vendor's product lines. Supervises and maintains standards of quality on all design projects by exercising evaluative judgments to protect and preserve integrity of the overall brand. Creates and maintains an effective, collaborative, engaged, inclusive team with an emphasis on open, direct, and honest communication that supports employee engagement, retention, system thinking, regional performance and market success. Promotes and models an environment and culture of high performance and continuous improvement that values a commitment to quality through coaching and managerial oversight of staff performance and development. Provides and fosters a positive and engaged employee environment through consistency and uniformity in application and interpretation of governing policies, practices and all terms and conditions of employment. Provides timely, constructive, communication and feedback consistent with Five Star Values, policies, and culture of diversity and inclusion. Demonstrates current knowledge of graphics and video trends, technologies, and developments. Participates in continuing education programs. Ensures adequate management of department plans consistent with the organization’s policies and objectives. Responsible for regular maintenance of brand guidelines and education of MARCOM, agency of record, vendors, and others to ensure standards met.CREATIVE BUDGET: Accountable for the key financial indicators of the Graphics Team; plans and evaluates assigned area’s fiscal function and performance. Manages and maintains cost effectiveness in design and production. In coordination with VP and leaders, completes campaign budgets and oversees agency of record projected hours and expenses to ensure budget compliance, maximizing return on investment. Recommends processes that are most cost efficient and meets the budget for production, labor, etc. Identifies areas of standardization and economics of scale in design and production. Identifies opportunities for partnering and shared use for advertisements/collaterals/etc. throughout Memorial.LEADERSHIP: Establishes and maintains positive, productive, and collaborative relationships with system, hospitals, service lines, and departmental leaders, as well as MARCOM teams, to advance the Memorial mission, vision, strategic objectives, and business goals. Demonstrates understanding and exhibits system thinking in achieving MARCOM goals. Leads fellow members of MARCOM and agency of record to develop creative concepts for system, service lines, and hospitals. Reviews specifications on requested jobs, processes edits, proofs completed jobs for MARCOM teams, including Communications, Marketing and Digital, for the proper use of logo, EEO statement, disclaimers, etc., and coordinates completion dates to meet deadlines. Supervises and trains employees, to include organizing, prioritizing, and scheduling work assignments. Reviews departmental plans’ impact of existing and new department-specific programs and/or regulatory actions and direct formulation of department objectives to accomplish goals. Executes and manages team remediation plans to ensure positive outcomes and goal achievement.BRAND MANAGEMENT: Ensures brand recognition and perception is in high regard with stakeholders and community. Collaborates with MARCOM VP and leaders and supporting agencies on research to gain a better understanding of the brand and how it can be enhanced with key stakeholders through strategized MARCOM plans and campaigns. Ensures that all projects reflect Memorial Healthcare System’s corporate identity. Oversees all design, coordination, and implementation of signage across system for brand consistency. Coordinates production of marketing materials with in-house print shop or printing vendors. Maintains digital library of photography and art files for use in both external and internal communications materials. Reviews, directs, and recommends art direction and image suggestion for MARCOM, leadership, and vendors. Advises Digital team on concepts for all web design and development for brand consistency. Informs VP and Senior Director of any design or copy changes made by clients that may affect brand message or identity. Approves all creative assets, including video, art, collateral, etc., prior to publication to ensure brand integrity.MARCOM STRATEGY: Leads Graphic Design Team in assessment of system, hospital, and service lines strategies to effectively create Marketing and Communications (MARCOM) campaigns to enhance brand. Responsible for concept development, design, management, and production of creative assets, including print, digital, etc., for all MARCOM creative campaigns. Meets with internal customers to formulate creative concepts inclusive of themes, graphics, and new assets to successfully share MARCOM messaging. Leads team in development of all MARCOM materials (i.e., print advertisements, direct mail, billboards, brochures, newsletters, digital assets, etc.). Executes the graphic development of printed materials from concept through production on time and within budget. Develops and manages relationships with internal and external customers and vendors, including, but not limited to, outside agencies, freelancers, photographers, designers, printers, and vendors as needed. Demonstrates strong working knowledge of effective design, brand development, interactive commerce, and creative process. Competencies: ACCOUNTABILITY, CUSTOMER SERVICE, DESKTOP SOFTWARE, EFFECTIVE COMMUNICATION, LEADING CHANGE INITIATIVES, MANAGING PEOPLE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, VENDOR MANAGEMENT Education and Certification Requirements: Bachelors (Required) Additional Job Information: Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Proven project management skills desired. Required Work Experience: Minimum of five (5) years of related experience. Working Conditions and Physical Requirements: Bending and Stooping = 0% Climbing = 0% Keyboard Entry = 60% Kneeling = 0% Lifting/Carrying Patients 35 Pounds or Greater = 0% Lifting or Carrying 0 - 25 lbs Non-Patient = 40% Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0% Lifting or Carrying > 75 lbs Non-Patient = 0% Pushing or Pulling 0 - 25 lbs Non-Patient = 40% Pushing or Pulling 26 - 75 lbs Non-Patient = 0% Pushing or Pulling > 75 lbs Non-Patient = 0% Reaching = 40% Repetitive Movement Foot/Leg = 0% Repetitive Movement Hand/Arm = 60% Running = 0% Sitting = 60% Squatting = 0% Standing = 60% Walking = 60% Audible Speech = 60% Hearing Acuity = 60% Smelling Acuity = 0% Taste Discrimination = 0% Depth Perception = 60% Distinguish Color = 60% Seeing - Far = 60% Seeing - Near = 60% Bio hazardous Waste = 0% Biological Hazards - Respiratory = 0% Biological Hazards - Skin or Ingestion = 0% Blood and/or Bodily Fluids = 0% Communicable Diseases and/or Pathogens = 0% Asbestos = 0% Cytotoxic Chemicals = 0% Dust = 0% Gas/Vapors/Fumes = 0% Hazardous Chemicals = 0% Hazardous Medication = 0% Latex = 0% Computer Monitor = 60% Domestic Animals = 0% Extreme Heat/Cold = 0% Fire Risk = 0% Hazardous Noise = 0% Heating Devices = 0% Hypoxia = 0% Laser/High Intensity Lights = 0% Magnetic Fields = 0% Moving Mechanical Parts = 0% Needles/Sharp Objects = 0% Potential Electric Shock = 0% Potential for Physical Assault = 0% Radiation = 0% Sudden Decompression During Flights = 0% Unprotected Heights = 0% Wet or Slippery Surfaces = 0% Shift: Primarily for office workers - not eligible for shift differential Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected] Be where care matters. At Memorial Healthcare System, we are dedicated to improving the health, well-being, and quality of life of the people entrusted to our care. This unwavering commitment to our service vision makes the difference and is the foundation of The Memorial Experience. Deeper Caring. Smarter Healthcare. Talk to our patients and their families about “Deeper Caring,” and they'll tell you stories about miracle babies, lives saved through sheer determination, and the comforting kindness of others. About people who advocated for the family’s best interests and cared for them in body, mind, and spirit. For our employees, “Smarter Healthcare” means constantly improving how we deliver care. It could be a new technology, a streamlined process, or a cutting-edge program leveraging our system strengths. But, no matter how you look at it, our service vision is integral to our culture today and what we strive to be tomorrow. We invite you to share in the Memorial Experience – where touching lives, lifting spirits, and healing the human body is our profession’s greatest privilege and reward. Be where you are valued. Memorial Healthcare System provides preference as part of our commitment to honoring the service and sacrifice of veterans in alignment with state regulations. Veteran’s Preference allows for the first choice in interviewing, hiring, retention, and promotion after deployment when all other applicant qualifications are equal. However, Veteran's Preference does not guarantee a job. Who is eligible for Veteran’s Preference? We are proud to offer preference to internal and external applicants who identify within these categories: veterans, disabled veterans, spouse of a disabled veteran, unremarried veteran widow/widower, certain family members, active reservists and members of the National Guard. What should I do if I am eligible for Veteran’s Preference? You must claim your Veteran’s Preference status on your application. If selected for a job, you must provide documentation regarding your status. How does Memorial verify that someone is eligible for Veteran’s Preference? We require specific documentation as determined by the basis for which someone claims preference. For example, the documentation for a disabled veteran is different from the documentation required for the spouse of a veteran killed in the line of duty. How often can an eligible person claim Veteran's Preference at Memorial? There is no limit to how often internal or external applicants can use preference when a job is posted externally on our career website or elsewhere. What if there are two equally qualified, preference-eligible job applicants? In this case, the selection is based on the eligibility category in accordance with Florida law. First preference is given to: An honorably discharged veteran who has served on active duty and has a service-connected, compensable disability. A spouse of a person who has a total, permanent, service-connected disability and cannot qualify for employment. A spouse of a person missing in action, captured or forcibly detained or interned by a foreign government or power. What do I do if I am denied Veteran's Preference? If you feel you have been unfairly denied Veteran’s Preference by Memorial Healthcare System, please contact [email protected]. You may also file a complaint with the Florida Department of Veterans’ Affairs (FDVA). 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