Position Summary... What you'll do... Coach less experienced team members and provide feedback to enhance skills, knowledge, and performance. Partner with more experienced creative team members to translate business needs into creative solutions. Apply up‑to-date expertise to develop, execute, and improve action plans by offering guidance, aligning efforts with business needs, and building commitment to proposed solutions. Maintain awareness of multiple creative briefs developed by Marketing Strategy & Planning, Customer Experience, or eCommerce Category Marketing. Build relationships with key stakeholders to identify business needs, determine necessary processes, monitor progress, and adapt to changing priorities or responsibilities. Review creative work from internal and external agency partners to ensure alignment with brand guidelines, including tone, color, and voice. Model compliance with company policies, values, ethics, and the Open Door Policy through daily work and leadership behaviors. Assist in assessing customer experience trends and recommend creative innovations or enhancements to tools and user experience. Provide input into customer experience strategy. Manage creative projects and communicate status updates to creative managers and team leads. Provide input into team budgets and manage budgets for assigned work. Work closely with agency partners from project inception to completion, resolving routine issues and ensuring quality. Collaborate with other Marketing teams (Advertising, CX, Digital, Strategy & Planning) and cross‑functional partners (e.g., Category Management) to ensure alignment of campaigns. Coordinate and oversee job‑related activities by building relationships, identifying goals, supporting business needs, measuring progress, and promoting continuous learning. Provide supervision and development opportunities for associates through hiring, training, mentoring, recognition, and fostering a sense of belonging. Ensure compliance with company policies, values, ethics, and the Open Door Policy by implementing action plans and providing direction to others. What You'll Bring Ability to coach and develop team members. Experience in creative asset development and translating business needs into creative solutions. Strong understanding of creative briefs and cross‑functional marketing processes. Knowledge of brand management principles and adherence to brand guidelines. Strategic thinking and familiarity with customer experience trends and innovation opportunities. Project management skills with the ability to manage multiple creative projects simultaneously. Budget management capabilities for personal workstreams. Strong collaboration skills with internal teams and external agencies. Ability to build relationships, influence stakeholders, and support business goals. Commitment to company mission, values, ethics, integrity, and continuous improvement.
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Job Type
Full-time
Career Level
Manager