Manager, Creative Operations

Wonder • New York, NY

71d • $128,000 - $135,500 • Hybrid

About The Position

The Manager, Creative Operations will be a part of a multidisciplinary creative team, partnering with a wide breadth of projects including marketing campaigns, packaging design, physical space development, product (app/web) design, and restaurant branding. You'll act as a thought partner on developing and optimizing our creative operations processes with our Associate Director of Creative Operations.

Requirements

• 5-7+ years of experience working in marketing and/or creative project management capacity.
• Ability to proactively identify opportunities for process improvements and propose solutions.
• Ability to succinctly communicate both verbally and in writing, providing clear direction on processes and projects.
• Ability to manage multiple projects at once.
• Experience with creative assets and production across all channels.
• Experience working with Creative teams within an agency or in-house team.
• Experiencing building workflows in project management tools like Monday.com.
• Familiarity with design tools like Figma.
• Bachelor's Degree or equivalent.

Responsibilities

• Optimizing the briefing and project kickoff process between cross-functional teams and the creative team.
• Planning and structuring work based on our business priorities using monday.com.
• Working with the Creative leads to plan and manage team resourcing and workload.
• Monitoring timelines to ensure efficient, on-time delivery of work, assessing and addressing any issues or concerns that may delay the project.
• Reassigning or rescheduling tasks to balance workload in the team, as needed.
• Act as project management lead on project independently and with meticulous attention to detail.
• Partnering closely with cross-functional leadership to assure creative projects are delivered on time and on budget.
• Maintaining knowledge of key marketing and creative initiatives and be able to report on where they stand at any point in time.
• Facilitating and communicating learnings from project retrospectives.
• Work with all cross-functional teams to gather best practices from different stakeholders so processes are constantly optimized.
• Collaborate with cross-functional leadership to align on project prioritization.
• Championing clear and frequent inter-departmental communications.
• Evaluating and facilitating training sessions on new marketing and project management software solutions to improve and optimize team performance.
• Supporting in departmental budgeting, actuals reporting, and vendor management.
• Evaluating new marketing and project management software solutions to improve and optimize team performance.
• Partnering with Marketing to manage the calendar and ensure we are planning appropriately.
• Building an atmosphere of collaboration. Build bridges between people and teams. Lean into and resolve conflicts when needed.
• Owning and drive communications to keep the team informed and motivated.
• Managing relationships with third-party agencies and freelancers and facilitate these collaborations.
• Planning and managing activities and initiatives to support a healthy creative culture.

Benefits

• Competitive salary package including equity and 401K.
• Multiple medical, dental, and vision plans to meet all of our employees' needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees