Manager- Council Oak

Hard Rock Hotel & Casino Ottawa•Bristol, TN

20h•Onsite

About The Position

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in a specified food outlet during an assigned shift. This role also involves assisting in the supervision of all other food & beverage outlets as needed. Key aspects include creating a welcoming atmosphere for guests, ensuring operational readiness and cleanliness, managing inventory, maintaining bar and lounge standards, monitoring alcohol sales, supporting late-night casino volumes, organizing employee training, and resolving guest concerns to maintain high service standards.

Requirements

High School Diploma, as well as two years’ dining experience in a supervisory capacity; or a bachelor’s degree in Restaurant Management or related field.
Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty-one (21) years of age.
Knowledge of pertinent federal, state, and local laws, codes, and regulations.
Knowledge of management of a high-volume restaurant, bar, or similar business.
Knowledge of standard safety and sanitation practices for food and beverage service.
Knowledge of applicable computer systems.
Knowledge of various positions within the restaurant, e.g., bartender, server, host, etc.
Knowledge of food, food product, food preparation, etc.
Knowledge of service, service etiquette, and standard service practices for full-service restaurants.
Knowledge of wines and alcoholic beverages.
Ability to present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to be flexible to work varying shifts and time schedules as needed.
Ability to deliver programs which create a service level of excellence for internal and external guests.
Ability to communicate effectively with all levels of team members and outside contacts.
Ability to review and comprehend all necessary documentation.
Ability to act professionally with a constantly changing internal and external environment.
Ability to monitor and control cash flow and security of assets.
Ability to link scheduling to customer flow.
Ability to observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.
Ability to maintain bar operations.

Nice To Haves

Prior experience opening new properties/outlets strongly preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Opens and closes shift or work area at scheduled times; ensuring outlets are fully prepared for operation, as well as ensuring cleanliness and security of company assets.
Maintains all front of house ordering, beer/wine/spirit pars and inventory levels, barware lists and needs, and overall bar layout and organization.
Maintains bar and lounge area standards, guidelines, and objectives, including team member training and SOP compliance.
Regularly monitors alcohol sales to determine timeliness for offering refreshers, as well as ensuring compliance regarding wine quality and integrity.
Supports late-night casino volumes.
Organizes training with vendors for employees as needed for routine service refreshers or new product offerings.
Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
Resolves guest concerns or complaints in order to maintain positive guest relations.
Inspects food outlets daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
Attends and participates in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Other duties as assigned.