Manager Controllership - Cash Accounting (L09)

Synchrony•Central, IN

2d•Hybrid

About The Position

This role supports leadership of the Cash Accounting function, with a primary focus on Escheatment. Key responsibilities include handling Escheatment process for CAD and USD Properties across all portfolios & AUP Recovery process through vendors Ryan LLC & PwC respectively. It includes performing month-end close activities and related analysis, and completing month-end reconciliations. The role also supports special projects, ad hoc requests, and other assigned duties. In addition, the manager establishes and tracks performance metrics to assess team capacity and process effectiveness, drives continuous process improvements, and ensures the team maintains strong process knowledge. The manager is accountable for overall team oversight and is expected to be hands-on—capable of performing all team responsibilities and assisting with tasks as needed.

Requirements

Bachelor’s degree in Accounting or Finance and a minimum of 3 years of accounting experience in the banking or financial services industry; or in lieu of a degree, a minimum of 5 years of experience in the banking or financial services industry.
Prior experience in Blackline reconciliation, manual journal entries, month end closing and reporting etc.
Excellent analytical and problem-solving skills
Software Skills (Excel, Word, PowerPoint)
Excellent organization and follow up skills
Excellent communication skills – both oral and written
Ability to execute in a fluctuating environment
Demonstrated commitment to quality and customer service

Nice To Haves

Experience with reconciliation systems (Blackline)
Experience with DRS (Draft Reconciliation System)
Experience with checks/drafts processes
Experience with Oracle
Prior Banking Experience is a plus

Responsibilities

Maintain a thorough understanding of end-to-end Escheatment Process, including transaction flow, key systems and data sources in order to provide expert guidance to support the proper recording of financial activity in accordance with GAAP and SYF accounting policies and dormancy matrices as per each state policy.
Lead team of 1 member, ensuring daily, weekly, and monthly deliverables are met as assigned, providing guidance and training on core responsibilities and performance feedback.
Wing to Wing knowledge of Escheatment processes by type and platform across all portfolios in both USD & CAD ensuring controls and issue resolution.
Perform Escheatment activities, AUP recovery activities, Supplier manager activities, including resolution of variances, submission of Escheatment population to the Vendor, remitting funds to Vendor/State and preparation of daily and month-end reconciliation support.
Research and resolve transaction variances for open items.
Work closely with various vendors, stakeholders and cross-functional teams on cash related tasks/deliverables.
Monitoring of all aged items in accordance with assigned thresholds and assisting in query resolution for the team.
Expert knowledge of Blackline system, including daily balancing functionality and controls, payment report upload process and issue resolution, and Journal Entry process.
Hold Open Items calls to review accounts ensuring proper follow ups for open balances, review Dashboard and close sheet files ensuring proper documentation.
Research/follow up on all reconciling items for assigned accounts with strong root cause/action plans documented.
Suggest/implement/Take part in process improvement ideas by collaborating with our internal cash team/RPA & BOT team.
Manage month-end responsibilities including journal entry preparation and reconciliations in accordance with SYF standards.
Support Disaster Recovery initiatives including testing of applications used by Cash Accounting (Escheatment) team.
Support Governance initiatives such as job aid reviews, updates, and SOX controls testing.
Support internal and external audits and internal control reviews.
Support ad-hoc reporting requests.
Other duties as assigned.