Manager, Contract Development & PBM Account Management

Walgreens•Deerfield, IL

19d

About The Position

Job Summary Responsible for end-to-end management of assigned PBM clients, including traditional account management, setting and leading the negotiations surrounding contract renewals and new business, and identifying areas of revenue expansion (selling new services or expanding existing ones). Additionally, the manager will assist with the development of the "deal story" and individual proposals and contracts for product and service offerings for the segment and customers that are assigned. Develops knowledge of the accounts assigned including an understanding of account issues, strategies, contract language and actual performance and business metrics. Works closely with peers within the Contracts & Pricing Department to facilitate contract implementation, monitoring, compliance and analysis for assigned accounts and contracts. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Requirements

Bachelor’s Degree and at least two years of experience in a combination of Contracting (drafting, editing and/or negotiating a contract), Finance, Account Management, or Corporate Strategy or a High School Diploma/GED and at least 5 years of experience in a combination of Contracting (drafting, editing, and/or negotiating a contract), Finance, Account Management, or Corporate Strategy.
At least two years of experience in contract analysis and development.
At least two years of experience managing client/vendor relationships.
Ability to work with counterparties to find common ground.
Experience evaluating information to determine compliance with standards, laws, and regulations.
Experience collaborating with internal and resources to develop strategies that meet department goals within budget and established timelines.
Experience analyzing data to identify issues, trends, and exceptions that result in improvement and find solutions.
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Experience developing strategic initiatives which align with business goals and budget.
Experience developing and delivering presentations to various audience levels within an organization.
Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).
Advanced level skill in Microsoft PowerPoint (for example: changing picture styles, customizing animation and/or setting automatic slide timings).
Advanced level skill in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge).
At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.
Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Nice To Haves

Knowledge of pharmacy segments - Commercial, Medicaid, and Medicare in retail
Experience in pharmacy industry in areas such as Retail, PBM, Managed Care, Mail Service, and Specialty Pharmacy.

Responsibilities

Provide Account management function for assigned PBM clients, including:
Work with client to provide solutions for critical needs
Identify opportunities to increase revenue through the sale of new products and services or expanding access to existing products and services while optimizing or exiting a business that is not profitable
Transition the client relationship from financial/transactional to solutions orientated
Provide contracting support to Sales for Health Plan and employer opportunities
Maximize the value a client brings to Walgreens by developing new and innovative ways to partner with the client and identifying opportunities to expand services
Develops specific account knowledge and understanding of contractual terms and actual performance to assist Partners with the sales team to develop and enhance account strategies, pricing, and contract language for health plan and employer clients.
Develops and manages account proposals related to products and services for assigned customer segments and accounts.
Collaborates with Contract Directors to ensure consistency in all contracting efforts to ensure compliance and uniformity with company objectives and/or regulatory requirements.
Negotiates small contracts and books of business.
Develops an understanding of the competitive landscape, customer issues and business strategies that affect designated accounts and contracts.
Strong knowledge and understanding of departmental data, business metrics, and operational processes.
Informs next-level management of contract risks for assigned contracts.
Recommends course of action to reduce/minimize risk to the organization.
Develops proposals and contracts that comply with Divisional goals and objectives and corporate policies and procedures.
Consult with legal to draft specific contract language that meets business objectives as needed.
Collaborates with the Sales team in reviewing and approving account proposals for Health Plans and employers.
Ensures account proposals are accurate and completed per defined service levels to meet internal and external customer timelines.
Presents proposals, benchmarks, and strategies to governing committees as needed.
Ensures that Analyst(s) supporting their accounts know and understand the systems, operational processes, and product pricing strategies for each respective customer segment to facilitate the development of effective proposals and contracts.