Manager, Continuous Improvement (Commercial)

FASTENER DISTRIBUTION HOLDINGS LLC.•Irving, TX

About The Position

The Manager, Continuous Improvement, is responsible for driving commercial and operational excellence across FDH Electronics’ Sales functions, including customer support, long-term agreement (LTA) contract management, product management, and related processes. This role partners closely with Sales Operations leadership to translate business and customer objectives into scalable, efficient, and standardized processes. The Manager, Continuous Improvement will lead structured, data-driven improvement initiatives that enhance customer experience, responsiveness, contract execution, pricing accuracy, and overall commercial performance. Through hands-on engagement with cross-functional teams, this role builds continuous improvement capability, strengthens daily management systems, and ensures improvements are sustained to support profitable growth, customer satisfaction, and long-term business performance.

Requirements

Bachelor’s degree in Business Management, Supply Chain, or a related field required
5+ years of experience in continuous improvement, sales operations, customer support, commercial operations, or a related environment
Proven experience leading process improvement initiatives in customer-facing or commercial operations
Strong proficiency with CRM, ERP, and data analysis tools (e.g., Excel, BI tools)
Demonstrates strong expertise in continuous improvement methodologies and applies them effectively within sales operations and customer-facing environments
Applies structured problem-solving and root cause analysis to identify issues, develop effective solutions, and deliver measurable, data-backed results.
Leverages data and performance metrics to evaluate sales operations processes and support fact-based decision-making.
Effectively leads and influences change across cross-functional, customer-facing teams
Collaborates across Sales, Product Management, and Operations to align improvement initiatives with business and customer objectives
Manages multiple improvement initiatives simultaneously, prioritizing efforts to maximize customer impact and commercial value.
Communicates clearly and facilitates discussions that drive alignment, accountability, and execution.
Maintains a results-oriented mindset with strong attention to detail, ensuring improvements are implemented, measured and sustained.
U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
ITAR Requirement
120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Nice To Haves

Lean Six Sigma certification preferred
Experience in electronics distribution, manufacturing, or a similar B2B environment is a plus

Responsibilities

Lead continuous improvement initiatives across Commercial functions to improve customer experience, responsiveness, accuracy, and commercial execution
Promote a culture of continuous improvement and operational excellence within customer-facing and sales support teams
Align improvement initiatives with FDH Electronics’ sales strategy, customer commitments, and growth objectives
Analyze current-state sales operations processes, including order management, customer support workflows, LTA contract administration, pricing, and product lifecycle management, to identify inefficiencies and root causes of performance gaps
Design and implement optimized future-state processes that improve speed, accuracy, transparency, and scalability
Develop, document, and standardize procedures, workflows, and best practices across Sales Operations functions
Lead and facilitate structured improvement activities such as Kaizen events, value stream mapping, standard work development, and problem-solving workshops within Sales Operations
Apply structured problem-solving methodologies to drive sustainable, measurable improvements
Embed continuous improvement tools into daily sales operations and management routines
Partner closely with Sales, Finance, IT, Supply Chain, Quality, and Operations teams to identify improvement opportunities and implement solutions
Collaborate with leadership to prioritize initiatives based on customer impact, revenue protection, and operational efficiency
Support system enhancements and CRM/ERP improvements that enable more effective sales operations and customer engagement
Lead the deployment of continuous improvement initiatives in the Commercial organization, ensuring solutions are fully operationalized and integrated into day-to-day workflows.
Translate improvement designs into clear process documentation, standard work, and role accountability.
Drive cross-functional execution, remove implementation barriers, and ensure timelines and impact targets are achieved.
Establish and maintain performance metrics and dashboards to validate impact.
Implement governance mechanisms to ensure ongoing adherence to new processes.
Identify sustainability risks and initiate corrective actions to prevent regression