Manager, Content Operations & Implementation

TPR Education, LLC•New York, NY

1d•$92,000 - $133,000

About The Position

As part of the Content Operations and Implementation team, the Manager, Content Operations, is the business owner for product and content setup and a key partner across the organization. This role requires a rare combination of deep, hands-on systems knowledge and strong stakeholder management, with the ability to coordinate across functions, manage vendor partners, and balance competing priorities. This role is critical to ensuring that instructional content is integrated accurately and efficiently to support internal teams and deliver a strong customer experience. The Manager of Content Operations helps ensure students and families have timely access to the right content in their products. By establishing Service Level Agreements (SLAs), prioritizing requests, and leveraging AI tools and vendor support, this person will lead operational execution and continuous improvement across the portfolio.

Requirements

BA/BS degree or equivalent business experience.
5+ years of experience in product and/or content data operations or in a complex data systems role, preferably in education technology.
Direct experience managing, coaching, and developing direct reports, as well as managing vendor resources.
Proven ability to manage diverse stakeholders, prioritize competing interests, and navigate complex organizations.
Strong analytical and quantitative skill set, with the ability to manage and manipulate large volumes of data.
Exceptional curiosity and aptitude for learning complex, homegrown product data systems and understanding intricate data flows.
Proficiency with AI tools to accelerate data management and updates.
Outstanding organizational skills, strong attention to detail, and the ability to manage progress against milestones and deliverables.
Strong written and verbal communication skills, with the ability to deliver compelling presentations to technical and non-technical internal audiences.

Nice To Haves

Working knowledge of front-end web development concepts (e.g., HTML/CSS) is a plus but not required.

Responsibilities

Serve as the primary partner for product and content setup, managing cross-functional stakeholders and balancing competing priorities.
Develop advanced knowledge of internal systems, practices, and policies, with a deep understanding of how tools, processes, and data flows connect across the organization.
Analyze product and content data across systems as product strategy evolves and implement updates and system-wide changes to ensure students receive the right content at the right time.
Define and manage Service Level Agreements (SLAs) for product setup, content updates, and issue resolution, ensuring internal teams and vendor partners deliver work accurately, efficiently, and on time.
Evaluate and triage cross-functional requests against broader product and content strategy to ensure consistency and alignment across the portfolio.
Manage and coach a Content Operations Manager while fostering a high-performing operations culture and leading process improvement initiatives.
Manage vendor resources and partnerships to ensure timely, accurate, and cost-effective execution of content operations work.
Identify, develop, and document training needs; create and maintain process documentation, training materials, and best practices for product setup and system updates.
Use AI tools and technologies to accelerate content data setup, streamline workflows, and bridge technical gaps.
Triage incoming product data issues, respond to internal inquiries, investigate exceptions, and coordinate across teams to resolve complex problems.