Manager, Consumer Affairs

Red Bull • Santa Monica, CA

262d • $85,360 - $128,040

About The Position

Our Consumer Affairs team cultivates brand loyalty and consumer engagement by reaching out to new and existing customers. We utilize Red Bull's evolving brand, product, and media portfolio while incorporating strategies from the World of Red Bull (Brand, Sports, Culture, Sales, and Red Bull Media House). We handle consumer affairs strategically—aligning with our brand and product communication principles and following established Consumer Response Handling (CRH) processes. Our approach incorporates both quantitative and qualitative data to understand and interact with key consumer segments. This allows us to deliver excellent responses to daily inquiries received through our website and engage with consumers in meaningful ways through targeted initiatives, all in alignment with our Product Communications and Brand Marketing strategies. The Consumer Affairs Manager will oversee the national CRH program for Red Bull North America, supported by the Consumer & Product Communications Specialist. This person will drive operations, work cross-functionally to optimize and improve results and methods, and manage strategic consumer affairs initiatives from start to finish.

Requirements

• 3-5 years working experience with 2 years in a managerial and/or team lead role with proven results
• Previous experience with marketing programs and campaigns
• Excellent interpersonal, written and verbal communication skills with attention to detail
• Ability to apply strategic guidance in communication to diverse audiences including internal and consumer-facing
• Astute and adaptable to broad consumer base and evolving landscape
• Self-starter, creative thinker and problem solver with the ability to efficiently manage multiple projects, timelines and deliverables
• Process-driven and results-oriented with ability to build brand-aligned and visually compelling data-driven reports

Nice To Haves

• Experience with Microsoft Office applications
• Familiarity with Zendesk and Airtable

Responsibilities

• Oversee the national CRH program for Red Bull North America
• Drive operations and work cross-functionally to optimize and improve results and methods
• Manage strategic consumer affairs initiatives from start to finish
• Utilize and optimize CRH tools
• Track and report on consumer affairs metrics
• Plan and manage administrative tasks related to consumer affairs

Benefits

• Comprehensive Medical, Dental and Vision Plans
• 401k Match
• Family Leave
• PTO & Paid Holiday Schedule
• Pet Insurance
• Legal Insurance
• Life Insurance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Beverage and Tobacco Product Manufacturing