Manager, Consulting - Legal Operations
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About The Position
You will be responsible for working with management to drive challenging, market-responsive performance standards and goals of the Legal Bill Analysis Center of Excellence ("LBACOE"), which consists of Legal Invoice Analysts, Quality Assurance Analysts, Operations Support Specialists, Managers, Associate Directors, and Director. You will supervise and lead a group of 8+ legal bill review analysts ("Team") within the LBACOE and ensure that their Team's workflow meets and/or exceeds the established standards by utilizing defined metrics and process improvement initiatives. You would be responsible for the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices by their Team and themselves. You will also be responsible for adjusting invoice line-item entries, where those line-item entries violate provisions of the relevant billing guidelines and documenting justification for such adjustments. Your role supervises and appraises the performance of their Team, including providing coaching and identifying development opportunities. You would be responsible for: (1) developing, documenting and maintaining effective methodologies for training new LBACOE invoice analysts; (2) training new LBACOE invoice analysts on approved legal billing review techniques and platforms; (3) assessing the training needs of LBACOE invoice analysts on a regular basis and; (4) training LBACOE invoice analysts on an ongoing basis, as needed. Further your responsibility is for the creation and implementation of quality assurance methodologies, subject to approval by management, as well as the ongoing monitoring/auditing of LBACOE analyst work to ensure compliance with established quality standards.
