Manager, Connected & Predictive Services North America

Johnson Controls • Milwaukee, WI

398d

About The Position

The Manager of Connected & Predictive Services for North America at Johnson Controls is responsible for overseeing three diagnostic service teams, ensuring optimal performance through management and mentoring. This role involves strategic collaboration with various departments to establish service operation goals, manage training needs, and lead software support initiatives. The position emphasizes continuous improvement in technical services and customer relationship management, aligning with the company's mission to enhance building performance.

Requirements

• Minimum of 10 years of experience in the HVAC industry.
• Technical expertise related to HVAC equipment, chillers, and controls.
• Ability to interpret technology validity and guide technical discussions.

Nice To Haves

• Bachelor's degree in engineering or an associate degree in a related technical field with ten years of relevant work experience.

Responsibilities

• Manage three diagnostic service teams: Connected Chiller, Connected Controls, and Predictive Vibration.
• Oversee daily operations for the Predictive Diagnostics team, Connected Chiller Support Team, and Connected Controls team.
• Offer guidance and mentorship to team leaders for each group.
• Collaborate with teams to establish service operation strategy and goals, including yearly forecasts and staffing needs.
• Work alongside Marketing and Business Development to create promotional materials for internal and external customers.
• Coordinate with L&D to forecast North American training needs for Mechanical and Controls courses.
• Support the Service Technical Academy lead and manage resource requirements for this program.
• Lead and approve software support and development, providing feedback to development teams.
• Act as the primary contact for escalations to leadership, ensuring business needs are met.
• Manage the Premium Equipment program, ensuring requirements are met and communicated to the field.
• Provide upper management with necessary requirements to achieve goals, including potential investments.
• Collaborate with the team's commercial program manager to drive requirements for hardware and software.
• Lead customer relationship management, ensuring quality service and advising the field on digital services.
• Serve as the technical advisor to the Executive Committee on digital services delivery.
• Promote and spearhead continuous improvements in technical services.
• Facilitate technical discussions on rules development and prioritize implementations.
• Manage the financials of each team, including service billing segments.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Specialty Trade Contractors
• Education Level: Associate degree