Manager, Conduct Risk Management
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Enterprise Conduct Risk Management team within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. We are seeking a highly motivated and analytical professional to join our Independent Risk Management team as a Manager of Conduct Risk Management. As a trusted colleague in the second line of defense, you will assess behavioral data, evaluate control environments, drive automation of reporting processes, and present actionable insights to senior leadership and governance committees. This position offers exposure to enterprise-level risk management, frequent interaction with stakeholders across the business, and an opportunity to influence key decisions that promote sound risk culture and accountability.
Requirements
- Bachelor’s degree required, advanced degree in Statistics, Math, Risk Management, Finance, or related field preferred.
- At least 2 years of experience in risk management, or a related risk discipline, within the financial services industry.
- Proficiency with data visualization tools (e.g., Tableau) and data analytics (e.g., Python).
- Strong analytical and critical thinking skills; capable of synthesizing complex datasets into actionable insights with minimal oversight.
- Demonstrates innovative thinking, analytical rigor, and the ability to deliver results.
- Understanding of internal control frameworks and regulatory expectations for conduct risk.
- Proven ability to challenge constructively and communicate clearly and logically across all organizational levels.
- Ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment.
- High degree of integrity and discretion in handling sensitive and confidential information.
Nice To Haves
- Advanced project management skills.
- Experience in conduct risk management or a related risk discipline.
- Experience developing and maintaining conduct or other risk metrics.
Responsibilities
- Work with large volumes of structured and unstructured data to identify trends, potential risks, or non-compliance with laws, regulatory requirements, and supervisory expectations.
- Maintain reporting tools using Tableau and Python and develop dashboards to communicate conduct risk trends and themes to senior management, risk committees, and the Board.
- Develop and maintain conduct risk metrics and other key indicators used for monitoring and assessment across the company.
- Participate in control testing to assess effectiveness and policy adherence.
- Manage and track project timelines, milestones, and deliverables, escalating risks to delivery where appropriate.
- Support implementation and maintenance of enterprise conduct risk frameworks, including risk assessments and issue management
- Monitor, assess, and manage risks arising from organizational, regulatory, or environmental changes to ensure compliance with laws and supervisory expectations.
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
