Manager Computer Systems Analysis

Northrop GrummanRoy, UT
71d$122,800 - $184,200

About The Position

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Chief Information Office is seeking a Manager Computer Systems Analysis 2 Role in our Roy, Utah location. The qualified applicant will become part of Northrop Grumman's Chief Information and Digital Office, an organization of highly skilled and diverse individuals responsible for providing information technology solutions and services across Northrop Grumman, and driving superior business performance through a robust, secure, cost-effective IT infrastructure which enables collaboration and strategic business partnering to foster innovation and technology. The Classified Service Desk Manager oversees daily IT support operations, manages and develops a team, and ensures efficient handling of incidents and service requests to meet service level agreements (SLAs). Key responsibilities include monitoring performance metrics, improving processes, managing budgets, and serving as a point of escalation for complex technical issues.

Requirements

  • BS Degree in a related field
  • Minimum of 2 years leading dynamic service desk teams within a major defense contract environment
  • ITIL Foundation V3 certified
  • CompTIA Security+ certified
  • Ability to oversee and support daily IT operations, including incident management, service requests, hardware and workstation support
  • Experience in supporting and driving operational improvements, and organizational technology initiatives
  • Demonstrated expertise mentoring service desk staff with a focus on continuous improvement
  • Active Secret Clearance is required for this role

Nice To Haves

  • Demonstrated expertise with data-driven program support to identify and distill key-performance metrics
  • Strong communicator with ability to convey team metrics
  • Active TS Clearance is preferred

Responsibilities

  • Oversee daily IT support operations
  • Manage and develop a team
  • Ensure efficient handling of incidents and service requests to meet service level agreements (SLAs)
  • Monitor performance metrics
  • Improve processes
  • Manage budgets
  • Serve as a point of escalation for complex technical issues

Benefits

  • Health insurance coverage
  • Life and disability insurance
  • Savings plan
  • Company paid holidays
  • Paid time off (PTO) for vacation and/or personal business

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume

What This Job Offers

Job Type

Full-time

Career Level

Manager

Industry

Transportation Equipment Manufacturing

Education Level

Bachelor's degree

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service