Manager, Comprehensive Scheduling (FT; 40hrs/wk) - Temple Faculty Physicians

Temple University Health System • Philadelphia, PA

7h

About The Position

Manages the employees within each of the Comprehensive Scheduling pods (Primary Care, Internal / External Referrals, McKesson, Training / QA). Serves as the expert in systems, process, and implementations. Manages all aspects of the Comprehensive Team delineation of responsibilities. Builds relationships with their customers to ensure the highest level of service. Are excellent communicators and critical thinkers who continually look for opportunities to improve services to both our internal and external customers. Works collaboratively with other Management members within the Office of Access and Patient Experience. Serves as a role model for the Team and ensures the highest level of service to all. Manages staff, performance, and metrics. Provides monthly reports on service levels. Builds strong relationships with administration and outside scheduling / messaging vendors.

Requirements

• Bachelor's Degree Healthcare or related field Required
• Combination of relevant education and experience may be considered in lieu of degree Required
• 5 years experience in a Healthcare with an emphasis on scheduling Required
• 2 years experience in a Management / Leadership role Required

Responsibilities

• Manages employees within Comprehensive Scheduling pods
• Serves as the expert in systems, process, and implementations
• Manages all aspects of the Comprehensive Team delineation of responsibilities
• Builds relationships with customers
• Looks for opportunities to improve services
• Works collaboratively with other Management members
• Serves as a role model for the Team
• Manages staff, performance, and metrics
• Provides monthly reports on service levels
• Builds strong relationships with administration and outside scheduling / messaging vendors

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees