Manager - Compliance; Policies and Standards Office

About the position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. As a Manager in the Compliance Policies and Standards Office, you will play a pivotal role in developing and executing the firm's compliance risk governance initiatives. This team is responsible for designing and implementing compliance's program for the management of compliance risk related policies and standards.

Responsibilities

• Assist with the development of a sustainable Policies and Standards governance program for the compliance organization
• Manage process for ensuring policies and standards meet governance expectations (e.g., reviewed annually, updated as part of CMS lifecycle, etc.)
• Ensure consistency in content and quality of documents
• Collaborate with other risk governance functions to manage the policy hierarchy
• Support audits and exams as needed
• Provide program metrics and reporting

Requirements

• 5+ years of experience in risk management within the financial services industry, specific expertise in policy and procedure governance and compliance risk management preferred
• Extreme attention to detail to ensure policy and standard frameworks are applied consistently across different subject areas
• Excellent writing and project management skills
• Experience preparing reporting and program metrics for senior stakeholders
• Willingness to think outside the box, ask questions and raise concerns
• Understanding of risk management principles, frameworks, and regulatory requirements
• Understanding of regulatory frameworks and general regulatory knowledge, including consumer protection and compliance management systems preferred
• Experience communicating and working with risk professionals to socialize new requirements and problem solve
• Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across organizational levels
• Demonstrated ability to drive change and innovation, leveraging technology and data analytics
• Strong team player, and self-motivation with the ability to handle multiple work streams across geographical locations and ad-hoc tasks simultaneously
• Team management experience
• Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIP)
• Bachelor's degree in Law, Compliance, Business, or a related field required; JD or Master's degree preferred

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities