Manager-Compliance -Know Your Customer (KYC)

American Express • Sunrise, FL

127d • $89,250 - $150,250

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Financial Crimes Compliance (GFCC) is an organization within Global Risk & Compliance (GRC) and is responsible for leading the enterprise-wide Anti-Money Laundering, Sanctions, and Anti-Corruption compliance functions. This team has global responsibility for identifying, investigating, and reporting suspicious activity, including money laundering and terrorist financing, and provides broad analytical and operational support for the company’s enterprise-wide GFCC control framework. The U.S. Know Your Customer (KYC) Manager will be responsible for developing, implementing, and maintaining a robust oversight program to ensure compliance with regulatory requirements and internal standards. This includes monitoring the first line of defense KYC performance, providing guidance to strengthen KYC-related processes and controls, and overseeing adherence the Customer Identification Program (CIP) and risk-based Customer Due Diligence (CDD) requirements across all U.S. issued products.

Requirements

• 5+ years of work experience in a financial services institution, retail/commercial bank operations or payment institution in BSA/AML, KYC, or financial crimes.
• Background in risk-based due diligence.
• Strong expertise in robust and effective KYC controls.
• Experience working with regulators and supporting regulatory exams or audits.
• Professional certification (e.g., Association of Certified Anti-Money Laundering Specialists (CAMS)).
• Proven ability to manage competing priorities, balance multiple responsibilities, and deliver results in a fast-paced, deadline-driven environment.
• Knowledge of U.S. New Account onboarding systems, processes, and third-party verification methodologies.
• Exceptional verbal and written communication skills.
• Experience with Microsoft Office, including Word, Excel, and PowerPoint.
• Strong collaboration and relationship development skills.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Develop and maintain an oversight framework to monitor first line KYC adherence across all U.S.-issued products.
• Design and implement reporting mechanisms to track compliance with CIP and CDD requirements.
• Identify gaps, weaknesses, or emerging risks in first line KYC practices. Escalate deficiencies, breaches, or risks per issue management guidelines.
• Partner with Compliance, Operations, and Lines of Business to ensure consistent interpretation and application of KYC policies.
• Provide KYC subject matter expertise and guidance to first line teams on regulatory requirements and best practices.
• Collaborate with project teams to support enhancements in KYC systems, controls, and processes.
• Monitor regulatory changes and assess BSA/AML impacts on first line KYC activities that may impact AENB and TRS (U.S.) KYC requirements, updating oversight frameworks as needed.
• Serve as a second line subject matter expert to business teams on third-party identity verification solutions, processes, and best practices.
• Work with business partners to drive effective and timely resolution of identified issues.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees