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The position provides leadership and direction for Complex Care Management across multiple delivery systems. The individual is responsible for understanding health insurance regulations and benefits, ensuring that financial, service quality, and clinical quality outcome goals are met or exceeded. The role includes human resources management and compliance with regulatory and practice standards, as well as planning, promoting, and implementing quality assurance and improvement programs to enhance Care Management. The position emphasizes delivering quality, consumer-centered services by collaborating with various disciplines and leadership within the organization.