Manager Community Financial Center - Wesley Chapel

GTE Financial • Wesley Chapel, FL

123d

About The Position

Come join our GTE Financial team! We are looking for a leader to ensure an exceptional member and employee experience. The Community Financial Center Manager is responsible for the growth and development of their Community Financial Center production while developing employees to acquire new business and deepening existing member relationships. The Manager drives productivity, market growth/business development, and member/customer engagement, through both outside sales and community-driven activities. The manager is managing outside sales and community outreach on an average of 2 - 3 days a week. As a leader, you will coach, develop, and motivate your team to achieve their full potential to support the credit union's corporate goals and strategic plan.

Requirements

• Undergraduate degree required.
• Minimum 5 years experience preferably in the finance industry with at least 1 year's management experience or a combination of education and experience.
• Bilingual preferred (English/Spanish).

Responsibilities

• Empower the sales team to achieve the highest performance and meet objectives set forth by leadership.
• Attract, retain, and develop talent to increase bench strength, and improve productivity, proficiency, member engagement, and overall competitive position.
• Manage individual and team queues to ensure loan questions and messages are responded to in a timely and professional manner.
• Develop and execute local sales strategies that increase member engagement and membership deepening through community activities.
• Conduct outside business calls 2-3 days per week.
• Review and analyze sales activity and forecast data to determine processes towards goals and objectives.
• Monitor and track Community Financial Centers service quality levels through Google ratings and Mpulse scores.
• Partner with community organizations to establish and maintain relationships that will enhance the growth and recognition of the credit union.
• Review loan documentation for accuracy and completeness.
• Support the Operations Support team in implementing needed procedures, processes, or experiences to create a 'Franchise' business model.
• Oversee that Community Financial Center facilities are properly maintained and secured.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree