Manager, Community Engagement & Integrity

Welocalize

84d

About The Position

The Manager of Community Engagement & Integrity plays a pivotal role in transforming Welocalize’s relationship with its freelance and agency partners - building long-term loyalty while ensuring the integrity of the ecosystem through proactive behavior monitoring, tooling advocacy, and collaboration on compliance efforts. This role combines community-building and content-driven engagement with operational awareness of risks such as fraud, misuse of AI tools, and irregular contributor behavior. The role includes identifying behavioral patterns, proposing process or tooling improvements, and supporting cross-functional efforts to protect Welocalize and its clients from risks associated with freelancer misrepresentation or misuse. Operating with a high degree of autonomy and cross-functional influence, this role is central to enabling a healthy, scalable, and trusted freelance community in a fast-evolving AI-integrated localization industry.

Requirements

• 8–10 years in community management, supplier engagement, ecosystem strategy, or partner operations, ideally in localization, B2B SaaS, or AI/data services.
• Proven ability to design and execute enterprise-level engagement frameworks and cross-functional governance models.
• Familiarity with AI/LLM-integrated workflows, fraud detection, contributor analytics, and scalable engagement platforms.
• Strong cross-functional influence, ability to lead governance councils, and credibility at senior executive and industry levels.
• Exceptional storytelling and strategic communication, comfortable addressing ELT and external audiences.

Nice To Haves

• Exceptional written and verbal communication with a brand-forward mindset.
• Comfortable working across silos and at multiple levels of the business.
• Ability to design programs that drive participation, advocacy, and peer-to-peer engagement.
• Able to interpret survey data, engagement metrics, and community behaviors to optimize approach.
• Comfortable identifying behavioral risks or anomalies and escalating through appropriate channels.
• Strong interpersonal intuition and credibility within freelance ecosystems.
• Organized and detail-oriented with experience managing complex roadmaps and content calendars.

Responsibilities

• Define and implement a 12–24-month strategy for global community engagement and contributor integrity, aligned with company growth goals.
• Develop and own the enterprise framework for freelancer tiering, engagement lifecycle, and risk monitoring.
• Launch and manage structured community engagement programs, including advisory boards, recognition programs, spotlight features, and opt-in networking forums.
• Ensure adoption of standards across Language Operations, Partner Ops, and Sales.
• Chair a cross-functional governance council (Ops, Legal, Compliance, Marketing, Product, WeloData) to align on community engagement, integrity, and risk response.
• Establish minimum global standards for freelancer integrity, ecosystem health monitoring, and escalation protocols.
• Report quarterly to ELT on ecosystem health metrics, risks, and opportunities.
• Own and execute a community communication cadence aligned to key lifecycle stages: onboarding, active engagement, re-engagement.
• Collaborate with Marketing to deliver consistent messaging across newsletters, social platforms and internal forums.
• Develop community-focused content that reinforces Welocalize’s value proposition, celebrates partnership, and promotes innovation in language services.
• Lead the annual Partner Satisfaction Survey (PSAT), along with interim pulse surveys and feedback loops.
• Translate qualitative and quantitative insights into strategic recommendations for Language Operations and other functions.
• Ensure that feedback channels are inclusive, representative, and embedded into continuous improvement cycles.
• Support segmentation and tiering models to align engagement strategies with freelancer types, including those working in AI-integrated workflows.
• Partner with Partner Engagement and Delivery teams to tailor recognition, enablement, and relationship management strategies based on community tiering.
• Lead collaboration with Sales, Solutions, and Marketing to position Welocalize’s partner community as a commercial differentiator.
• Monitor freelancer activity patterns across the engagement lifecycle to identify indicators of potential integrity risks.
• Collaborate with internal stakeholders to share findings, recommend minimum standards, and align on appropriate responses to emerging risks.
• Own and maintain the business continuity policy for the freelancer community.
• In collaboration with Head of Partner Operations, influence the roadmap for community platforms and integrity analytics.
• Represent Welocalize in industry forums and associations, shaping emerging standards on AI use, contributor ethics, and freelancer engagement.

What This Job Offers

• Career Level: Senior
• Number of Employees: 1,001-5,000 employees