Manager, Communications

AHS Vista LLC-posted 12 days ago
Full-time • Manager
Waukegan, IL
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Vista is seeking an experienced Communications Manager to oversee daily communication operations across the organization. This role is responsible for the provisioning, installation, configuration, operation, and maintenance of all telecommunications systems, hardware, software, and related infrastructure. The Communications Manager will also oversee the Communications Call Center and support system-wide communication stability, quality, and performance.

  • Manage the Communications Call Center and administer the Physician Answering Service.
  • Oversee project and vendor management across multiple Vista locations.
  • Perform system administration of all PBX and voicemail systems across the organization.
  • Provide detailed problem resolution and review, analyze, and approve communication-related billing and contracts.
  • Perform Phone Operator duties as needed and maintain technical documentation and standard operating procedures.
  • Configure, test, and install telecommunications hardware and software.
  • Conduct quality control, system diagnostics, and stability checks across the telecommunications architecture.
  • Respond promptly to telecommunications issues, outages, and service disruptions.
  • Identify opportunities to improve efficiency and system performance.
  • Direct supervision of Communications Operators.
  • Demonstrate full commitment to Vista's Community Cares Program and uphold the AIDET communication method.
  • Model Vista's Standards of Behavior including Attitude, Appearance, Communication, Responsiveness, Safety Awareness, Service Recovery, and Sense of Ownership.
  • Comply with all organizational, departmental, and regulatory standards.
  • Participate in meetings, in-services, and training programs to maintain compliance and professional growth.
  • Support strategic initiatives and operational changes; seek ongoing opportunities for professional development.
  • Bachelor's Degree in Communications or a related field.
  • Minimum 5 years of communications experience in a call center and/or answering service environment.
  • Advanced technical knowledge of telecommunications systems.
  • Experience performing PBX and basic voicemail administrative functions, including ACD programming.
  • Demonstrated ability to troubleshoot software and hardware issues and recommend improvements.
  • Strong multitasking and organizational skills.
  • Ability to write clear technical instructions.
  • Ability to work professionally and collaboratively with staff, physicians, and vendors.
  • Proficiency with PC systems, PBX consoles, voicemail programming, communication systems, and call tracking tools.
  • Must be able to provide appropriate support to all age groups served by the department.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Communications Manager Resume Examples
•
Communications Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service