Manager, Factor Commercial Strategy and Analytics

HelloFresh•New York, NY

About The Position

Factor a brand of HelloFresh is seeking a high-impact, data-savvy Manager, Commercial Strategy and Analytics to serve as a pivotal leader for our Factor-US brand. This is a high-visibility role reporting directly to the VP of Commercial, designed for a strategic operator who can balance granular retention mastery with broad commercial vision. You will be the primary owner of customer retention metrics for Factor-US portfolio while simultaneously spearheading the business’s most critical strategic bets. You will help define the commercial roadmap that drives long-term enterprise value.

Requirements

3–6 years of experience in growth, lifecycle, strategy, analytics, consulting or DTC operating roles
Strong hands-on experience with cohort analysis and performance reporting
Proven ability to drive measurable revenue impact
Strong Excel / Google Sheets / modeling skills. SQL a plus
Excellent written and verbal communication skills
BA/BS degree
Highly Analytical. You are deeply comfortable with cohort analysis, retention curves, building business cases, and subscription economics. You instinctively look for the root cause in the numbers.
A Swiss-Army Knife Operator. You can flex from building a financial model to QA’ing a lifecycle flow to designing an A/B test. No task feels “below” you if it drives growth.
A Good Communicator. You can communicate effectively across audiences - whether it’s explaining nuances in the data to a senior leader or working with cross-functional teams on a complex test idea, you can drive alignment and results.
Structured Thinker. You bring order to ambiguity and create clarity in fast-moving environments.
Low-Ego, High-Ownership. You care about winning as a team more than owning a lane.
Entrepreneurial mindset. You love building new things, and have both the passion to sell ideas and the grit to drive them to completion.

Responsibilities

Be the Analytical Backbone of the Active Customer Experience
Own cohort analysis, LTV modeling, retention diagnostics, and revenue reporting
Identify highest-leverage customer retention opportunities across the lifecycle
Be a champion for your testing roadmap, from selling it in, to collaborating with cross-functional teams in local and global offices across Marketing, Product, Tech, Ops and Finance
Design, prioritize, and analyze A/B tests
Be a voice for retention in the US, keeping the local team updated on campaign results, highlighting successes, failures, positive trends, and negative trends.
Drive Cross-Functional Big Bets
Lead the "big bets"—the high-stakes, cross-functional projects that define our competitive edge. You will identify market opportunities, build business cases, and drive these initiatives from ideation to commercial reality.
Dive deep into complex datasets to uncover measurable insights, moving beyond reporting to tell a compelling story that influences executive-level decision-making.

Benefits

Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
Generous PTO and flexible attendance policy
Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

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