Manager Commercial Reliability
About The Position
At Johnson & Johnson, the company believes health is everything, leveraging healthcare innovation to prevent, treat, and cure complex diseases, and deliver smarter, less invasive, and personal solutions. Through expertise in Innovative Medicine and MedTech, Johnson & Johnson aims to innovate across the full spectrum of healthcare solutions to profoundly impact health for humanity. The company is committed to an inclusive work environment where each person is considered an individual, respecting diversity and dignity. This role involves engaging in the design, deployment, operation, and continuous improvement of commercial End to End IT Products. The Manager Commercial Reliability will focus on improving IT Product quality through preventative and proactive measures, automating reliability issues, and collaborating with product lines to deliver high-quality, highly reliable commercial applications. The position also entails optimizing existing systems, building automation into infrastructure, applications, deployment, release, and operations, and partnering with business leaders to solve problems. The role requires working directly with customers, developers, architects, and product owners to automate customer issues and build robust Commercial Application solutions. Additionally, it involves vendor evaluation and selection, developing cost models for product services, coordinating contracts, and ensuring the availability, performance, and overall health of revenue and reputation-critical systems. Pre-production validation, system design consulting, software platform development, capacity planning, and Production Readiness reviews are also key aspects. The manager will create, fix, extend, and scale code to maintain service, implement automation for reliability and velocity, evolve systems, and recommend appropriate design and architectural decisions.
Requirements
- Master's degree in Information Science, Information Technology, Computer Science, or related field
- 2 years of experience in the job offered or in a Manager Commercial Reliability-related occupation
Responsibilities
- Engage in the design, deployment, operation, and continuous improvement of commercial End to End IT Products.
- Improve IT Product quality by focusing on preventative and proactive measures, eliminating and automating product reliability issues, and collaborating with product lines to deliver high-quality, highly reliability commercial applications.
- Continuously optimize existing systems, building automation into infrastructure, applications, deployment, release, and operations.
- Partner with business leaders to analyze and identify solutions to business problems.
- Work directly with customers, developers, architects, and product owners to help automate customer issues and drive solutions to build more robust and reliable Commercial Application solutions.
- Evaluate, engage and select vendors.
- Develop a cost model for product services to evaluate service cost/benefit.
- Coordinate and maintain contracts in collaboration with procurement and legal services.
- Keep revenue and reputation-critical systems up and running by measuring and monitoring availability, performance, and overall system health.
- Perform pre-production validation before go-live through system design consulting, developing software platforms and frameworks, capacity planning, and Production Readiness reviews.
- Create, fix, extend and scale the code to maintain service and implement improvements such as automation to improve reliability and velocity, and evolve systems.
- Recommend appropriate design and architectural decisions.
Benefits
- Consolidated retirement plan (pension)
- Savings plan (401(k))
- Long-term incentive program
- Vacation – 120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
- Holiday pay, including Floating Holidays – 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period (10 days)
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
- Medical benefits
- Dental benefits
- Vision benefits
- Time off
- Any others as provided for in the applicable Collective Bargaining Agreement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
