Manager, Commercial Operations

Catalent • Madison, WI

12d • Onsite

About The Position

Manager, Commercial Operations Position Summary: Work Schedule: Monday - Friday, 8:00am-5:00pm 100% on-site Located in Madison, WI, this facility features advanced mammalian cell line engineering and biomanufacturing capabilities using single-use systems to support scalable production. This 263,000 sq. ft. site offers integrated formulation and analytical services to address complex development challenges in biologics. The Manager, Commercial Operations is responsible for supporting the North American Drug Substance Commercial Operations team by providing commercial management of existing customer projects/products and representing Site Operations business interests during new customer onboarding. The position holder will partner with Business Development, Project Management and Site Operations teams to successfully deliver solutions for Catalent’s customers and drive value for the respective Site and Business Unit assets and capabilities. The Role: Serve as the primary relationship manager for existing and new customers at the Madison, WI site, ensuring superior communication and collaboration Apply a Portfolio Management approach to evaluate customer products, providing long-term demand and life cycle analysis Act as the customer-facing lead, partnering with Business Development and Project Management to establish governance and effective communication with Operations and senior management Lead negotiations for development and supply agreements in collaboration with Business Development, Legal, and Contract Administration teams Manage extension and renewal processes for existing commercial supply agreements Monitor and report on contract compliance during project execution, including forecasting, purchase orders, payments, and minimum quantity adherence Collaborate with Technical Evaluation and Proposals teams to oversee proposal preparation and pricing for new business opportunities Support BD team members with strategy and negotiation for proposals as needed Partner with Site Operations and Finance to evaluate cost vs. price models and identify improvement opportunities Provide customer forecast and demand inputs into Site S&OP processes Work with Business Development to enhance customer relationships and identify additional opportunities within product portfolios Other duties as assigned

Requirements

• Must have Bachelor’s Degree in a relevant science or engineering discipline; Advanced degree is preferred
• 5+ years of relevant experience in pharmaceutical or medical device manufacturing, quality, technical project management, business management, business development is required
• Relevant industry knowledge of drug and biologic development, analytical research and development, project scale-up, product manufacturing, quality, validations, and regulatory is required
• Prior direct contract negotiation experience is preferred

Responsibilities

• Serve as the primary relationship manager for existing and new customers at the Madison, WI site, ensuring superior communication and collaboration
• Apply a Portfolio Management approach to evaluate customer products, providing long-term demand and life cycle analysis
• Act as the customer-facing lead, partnering with Business Development and Project Management to establish governance and effective communication with Operations and senior management
• Lead negotiations for development and supply agreements in collaboration with Business Development, Legal, and Contract Administration teams
• Manage extension and renewal processes for existing commercial supply agreements
• Monitor and report on contract compliance during project execution, including forecasting, purchase orders, payments, and minimum quantity adherence
• Collaborate with Technical Evaluation and Proposals teams to oversee proposal preparation and pricing for new business opportunities
• Support BD team members with strategy and negotiation for proposals as needed
• Partner with Site Operations and Finance to evaluate cost vs. price models and identify improvement opportunities
• Provide customer forecast and demand inputs into Site S&OP processes
• Work with Business Development to enhance customer relationships and identify additional opportunities within product portfolios
• Other duties as assigned

Benefits

• Defined career path and annual performance review and feedback process
• Diverse, inclusive culture
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
• 152 hours of PTO + 8 paid holidays
• Generous 401K match
• Medical, dental and vision benefits
• Tuition Reimbursement - Let us help you finish your degree or start a new degree!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees