Manager Commercial Operations: Hospital Ops

Johnson & Johnson Innovative Medicine•West Chester, PA

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Johnson and Johnson MedTech is seeking a proactive and strategic Hospital Operations Manager to lead and enhance operational efficiency within our orthopaedic division. This role is critical in ensuring the seamless management of field inventory, supporting sales initiatives, and optimizing operational sales functions to foster growth and meet the demands of our sales force and healthcare partners.

Requirements

Bachelor’s Degree required; advanced degree preferred.
Minimum of 7 years of experience in Logistics, Operations, Healthcare Management, or related fields, with a focus on inventory management and sales support.
Prior experience in leading and managing smaller teams.
Proven track record of leading cross-functional projects that drive operational improvements and sales growth.
Strong analytical skills with experience using advanced Excel, Tableau, Qlik, or Power BI for data analysis and visualization.

Nice To Haves

Experience with inventory management software and ERP systems, particularly SAP.
Strong understanding of healthcare regulations and standards related to inventory management and supply chain processes.
Excellent communication and presentation skills, with the ability to influence and engage diverse teams and stakeholders.
Experience in the Medical Device industry is highly preferred.
Experience with Tableau, Qlik, or Power BI for data analysis and visualization.
Demonstrated ability to thrive in fast-paced environments while managing multiple priorities and projects.

Responsibilities

Strategic Operations Leadership: Develop and implement comprehensive strategies in collaboration with Field Sales to support sales growth objectives. Ensure that all operational processes, particularly in inventory management, are effectively supporting the assigned accounts and field territories.
Advanced Analytics and Insights: Analyze operational data to provide insights to Sales Leadership, ensuring informed decision-making. Utilize data-driven approaches to enhance inventory efficiency and address analytical needs across the US Sales leadership.
Inventory Management: Oversee the management of orthopedic consignment inventory and equipment, ensuring optimal par levels while minimizing waste and excess. Lead inventory rebalancing and allocation strategies to efficiently meet the demands of the business.
New Product Introduction (NPI): Coordinate the launch of new products and their deployment to assigned accounts. Ensure proper resource allocation and support throughout the introduction phase to optimize uptake and sales.
Cross-Functional Collaboration: Partner with various departments, including Sales, Marketing, and Supply Chain, to enhance workflow and efficiency. Work with external stakeholders to align operational activities with commercial strategies.
Training and Development: Mentor and train team members on operational protocols, inventory management systems, and compliance standards. Foster a culture of continuous improvement and knowledge sharing across departments.
Continuous Improvement Initiatives: Identify opportunities for operational enhancements, implement best practices in inventory management, and lead process improvement projects that drive efficiency and effectiveness across the organization.
Performance Measurement: Establish and monitor key performance indicators (KPIs) related to inventory and operational efficiency. Regularly report on progress and outcomes to senior management.
Market Insights and Responsiveness: Proactively identify and report on market trends that could impact inventory management and sales operations. Adapt strategies to meet changing market conditions and customer needs.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits