Manager, Commercial Excellence
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About The Position
The Manager of Commercial Excellence plays a critical leadership role within the Commercial Excellence team, ensuring that the operational processes, commercial systems, reporting, and KPI's meet/exceed the needs of the Commercial Organization. Hallmarks of this role include driving efficiency, consistency, and compliance across all phases of the sales lifecycle-from opportunity management to commercial transactions to post-sale governance. This highly cross-functional position serves as the primary conduit between Ignite executive and commercial leadership teams and the broader Customer Operations Organization, translating business strategy into scalable, compliant, and efficient operational execution. The Manager will be responsible for defining and enhancing core business processes, optimizing system capabilities, enabling the sales team, and managing complex workflows with a strong focus on user adoption, data integrity, scalability, continuous improvement, and process integrity. The ideal candidate combines strategic thinking with hands-on operational execution, ensuring commercial activities support broader business objectives.
