Manager Commercial Education

Johnson & Johnson • Santa Clara, CA

4d • Onsite

About The Position

Johnson & Johnson MedTech is recruiting for a Manager, WW Commercial Education, Robotics & Digital Solutions. This position will be based in Santa Clara, CA/Bay Area. About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech The Manager, WW Commercial Education, Robotics & Digital Solutions is responsible for the development and delivery of comprehensive training programs for the internal teams commercializing and selling a surgical robotic system and tools. This will be achieved through strong clinical / customer knowledge along with exceptional collaboration and teamwork with R&D, Marketing, Professional Education, Commercial Education, Commercial leaders, and External Partners. They will work closely with regional partners and commercial leaders to develop learning continuums and deploy a global training program demonstrating standard methodologies in adult learning and use of technology. They will also metric and track effectiveness of training programs to implement continuous improvement. The Manager will partner closely with colleagues in Global Education Solutions, as well as external partners to co-create the learning strategy and ensure a high degree of execution consistency.

Requirements

• A minimum of a bachelor’s degree is required.
• Minimum of 6 years in dynamic Healthcare Commercial or Education roles such as: Sales, Sales Training, Professional Education, Instructional Design, Clinical / Medical Education, Marketing or Sales Management; or other applicable experience.
• Excellent written and verbal communication skills, including the ability to listen, understand customer feedback, and competently relay information within the organization.
• Experience educating clinicians, sales team members, and/or peers on complex medical devices or technologies.
• Project management experience is required.
• High technological and business proficiency is also required.
• Strong influence management and communications skills is required.
• Average of >25% travel.
• Ability to work in a regulated environment in compliance to ISO 13485 and 21 CFR 820.

Nice To Haves

• Strong clinical expertise in related platforms and procedures (such as soft tissue robotics, laparoscopic surgery, endocutters, energy, bariatrics, general surgery, urology,) with proficiency in anatomical, specialty and product knowledge are preferred.
• Medical Device sales experience is preferred.
• Experience in leading complex learning and development programs is preferred.

Responsibilities

• Collaboratively develop the learning strategy and design/improve learning programs to advance the clinical, technical and sales strategy proficiency of the global commercial/ sales organizations.
• Support the strategy and architectural definition of educational programs.
• Develop robust commercial education project timelines, needs assessments and value proposition while gaining alignment across key partnerships.
• Assist with building global learning continuums for prioritized product launches and ensures content is accessible to commercial teams.
• Assist with the development and implementation of metrics tracking education program efficacy and effectiveness.
• Build, implement, measure, adjust Train-the-Trainer (TTT) programs for regional partners to ensure seamless handoff of content for all learning experiences.
• Function as a primary administrator for a learning management system and maintain content integrity throughout product lifecycle.
• Assist with the development and implementation of metrics tracking education efficacy and effectiveness.
• Partner closely with curriculum design and subject matter experts to ensure effective and engaging education of internal team members.
• Ensures compliance with HCC and Company guidelines when facilitating content.
• Leverage technology to bring high engagement, efficiency, and effectiveness to learning programs.
• Facilitate virtual and in-person education programs with a focus on innovative learning programs and delivery.
• Exemplify collaboration with multiple internal and external partners.
• Lead cross-functional teams across a diverse organization through influence management and persuasive skills.
• Enable strong collaboration with multiple internal and external partners to assess and leverage innovative training technologies and models to meet Commercial Education strategy objectives.
• Excellent communication skills, verbal and written required.

Benefits

• Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours

What This Job Offers

• Job Type: Full-time
• Career Level: Manager