MANAGER, COLLECTIONS SERVICING PREDICTIVE DIALER FOCUS
PenFed Credit Union•San Antonio, TX
430d
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About The Position
The Manager, Collections Servicing at PenFed is responsible for overseeing the dialer administration and functionality within the collections department. This role focuses on optimizing dialer strategy, scheduling, and productivity reporting to ensure that the team meets key performance indicators (KPIs) related to collections. The manager will lead a team, ensuring compliance with regulations and internal standards while fostering a high level of accountability and performance within the unit.
