Manager, Collections Operations

Snap Finance • West Valley City, UT

1d

About The Position

We’re currently seeking a Manager, Collections – Loans to lead our Loan Collections organization. This role is critical to ensuring operational excellence, delivering superior customer experiences, and driving strategic initiatives that support growth, quality, and compliance.

Requirements

• 5+ years of experience in Call Center leadership, ideally within Loans, Banking, or Financial Services
• Possess a strong understanding of Loan products, loan servicing, and collections workflows
• Demonstrate exceptional leadership and communication skills, with the ability to confidently present to and influence executive-level stakeholders
• Are skilled at leading both in-house and BPO (outsourced) teams in a fast-paced environment
• Excel at prioritizing multiple initiatives and managing performance through metrics and accountability
• Have a passion for developing people and cultivating a high-performing, customer-focused culture
• Are proficient in Microsoft Office Suite (especially Excel) and CRM/call center systems
• Are flexible and willing to travel occasionally to support operational or business needs
• Business hours are Monday–Friday, 6am–7pm, with occasional Saturday (8am–2pm) shifts as needed. Must be available to work flexibly within business hours and travel when necessary.
• This is a full-time, salaried position (40 hours per week).

Nice To Haves

• LoanPro experience preferred

Responsibilities

• Lead and develop our Loan Collections Teams, providing guidance, coaching, and performance management across multiple functions and locations
• Partner closely with internal stakeholders and external business partners, such as bank leadership and servicing vendors, to ensure alignment on strategy, goals, and execution
• Drive loan collections strategies that balance performance, compliance, and customer experience
• Own key initiatives related to agent engagement, quality performance, and process optimization
• Monitor KPIs, delinquency trends, and recovery performance to identify improvement opportunities
• Champion data-driven decision-making using reports and dashboards to drive accountability and performance improvements
• Ensure adherence to all regulatory and compliance standards within the loan collections space
• Represent the department in executive and cross-functional meetings, providing clear and confident updates on performance, risks, and opportunities
• Lead with empathy, fairness, and transparency—building trust and engagement across teams
• Identify gaps in processes, training, and systems; collaborate with partners to drive continuous improvement
• Support technology initiatives that enhance collections efficiency.

Benefits

• Generous paid time off
• Competitive medical, dental & vision coverage
• 401K with company match for US
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Access to mental health and wellness resources
• Company-paid volunteer time to do good in your community
• Legal coverage and other supplemental options
• A value-based culture where growth opportunities are endless

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed