Global IT - Manager, Collaboration Services (Hybrid - Houston or Dallas, TX)

AECOM•Dallas, TX

28d•Hybrid

About The Position

This is a Manager, Collaboration Services role with responsibility and accountability for the Collaboration services provided in AECOM as part of the digital transformation efforts and implementing multiple IT project initiatives. The primary role is to serve as a solutions expert; to analyze and solve collaboration problems, validate and implement cost-effective solutions, and provide support for the efficient daily operations. This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in either Dallas or Houston, TX.

Requirements

Bachelor's degree in Computer Science, or a related discipline plus at least 8 years of relevant experience in an IT infrastructure based role or demonstrated equivalency of experience and/or education
M365 experience
Demonstrated proficiency in multiple infrastructure streams - server, storage, backups, voice and network
Understanding of basic information security protocols.
Demonstrated proficiency in use of project planning tools (MS Project, Smartsheet etc.)
Experience leading large enterprise projects
Proven leadership experience with the ability to mentor/coach team in senior or lead capacity.

Nice To Haves

Cloud experience a bonus, moving technologies to the cloud.
Advanced technical degree or related certifications
Experience with collaboration services such as A/V, video conferencing, whiteboarding (such as Miro), Secure Share (such as Forta GoAnywhere), etc.

Responsibilities

Technical lead in complex global collaboration projects. Ensure solution is consistent with AECOM standards
Collaboration technologies today include Email (M365), Conferencing (M365), Data sharing (M365), Video Conferencing (Cisco and Microsoft), Voice/Telecommunication (Cisco and Microsoft), AV (multiple) and other collaboration solutions for remote work flexibility
Work closely with AECOM's outsource partner(s) and PMO teams to ensure execution of the projects is going to plan
Analyze business challenges and recommend practical technical solutions that meet objectives of time and budget
Collaborate with other team members in the Infrastructure team to develop long term enterprise infrastructure strategy
Work closely with our Digital, Business and Corporate team(s) to ensure Collaboration solutions are developed for the different use cases and regional needs
Work closely with the Business Relationship Managers (BRMs) to ensure solutions are meeting business objectives and to resolve any day-to-day operational issues
Assist the business leadership to manage Executive townhalls, Earnings and Investor calls
Collaborate with AECOM's outsource partner to identify solutions for any long standing collaboration and infrastructure "problems"
Work closely with Corporate Communications to assist with User communications and change management
Manage issues, risks, and changes using appropriate and agreed upon processes and tools established within the AECOM PMO.
Communicate status on projects and issues to AECOM leadership as established.

Benefits

AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

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