Manager, Coffee Water & Equipment Technicians - Phoenix, AZ

Compass Group•Phoenix, AZ

1d•$60,000 - $65,000

About The Position

The Manager of Coffee/Water/Filtration Equipment Technicians leads and develops a team of technicians responsible for repairing and maintaining coffee and water machines. In this role, you will oversee all service calls, prioritize and assign work, track progress, and ensure timely, high-quality completion. You will coach and mentor technicians, provide guidance on troubleshooting and repairs, and foster a culture of accountability, safety, and continuous improvement. The Technician Manager also evaluates equipment for repair needs, monitors long-term performance, and ensures the team delivers exceptional service while growing their skills and maintaining high operational standards.What You’ll Do• Lead high-impact business reviews that highlight performance wins, emerging opportunities, and forward-thinking recommendations.• Dive into sales, product mix, and operational data—turning insights into improvements that boost profitability and streamline operations.• Design and recommend program enhancements that delight customers and maximize value.• Solve service challenges swiftly, ensuring smooth day-to-day operations and a consistently positive onsite experience.• Support seamless launches of new business accounts, collaborating closely with operations, merchandising, and field teams.• Build trusted, long-term relationships with clients, becoming their go-to expert for service, strategy, and business growth.• Leverage financial analysis to guide pricing strategies, product mix decisions, and ongoing program improvements

Requirements

You’re a relationship builder, a problem solver, and a strategic thinker. You also have:
3+ years of account management experience, ideally in foodservice, vending, micro-markets, distribution, or hospitality.
A proven ability to prepare, analyze, and present detailed business reviews that inspire client confidence.
Excellent communication and interpersonal skills—you influence, negotiate, and engage with ease.
A track record of developing strong partnerships with decision-makers.
Sharp analytical judgment, with the ability to interpret data and translate it into smart recommendations.
Top-tier problem-solving skills, balancing multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office, especially Excel and PowerPoint, plus comfortable navigating business reporting tools.

Responsibilities

Lead high-impact business reviews that highlight performance wins, emerging opportunities, and forward-thinking recommendations.
Dive into sales, product mix, and operational data—turning insights into improvements that boost profitability and streamline operations.
Design and recommend program enhancements that delight customers and maximize value.
Solve service challenges swiftly, ensuring smooth day-to-day operations and a consistently positive onsite experience.
Support seamless launches of new business accounts, collaborating closely with operations, merchandising, and field teams.
Build trusted, long-term relationships with clients, becoming their go-to expert for service, strategy, and business growth.
Leverage financial analysis to guide pricing strategies, product mix decisions, and ongoing program improvements