Manager Clinical Staff and Operation (100% Full Time, Days)- Cardiovascular Surgery Services

Adena Health System•Chillicothe, OH

43d

About The Position

The Clinic Manager II assumes primary responsibility for overseeing clinical and administrative functions of capital and operating budgets, patient registration, billing, clinical information systems, management of clinical and administrative staff and clinic marketing and planning. This position is responsible for managing performance for Caregiver Engagement, Service Excellence, Quality & Safety and Stewardship. Responsible for multiple small practices or a large complex practice with a score between 7 and 12 on the Manger Trigger Tool (see below). This position ensures compliance with all regulatory and accreditation standards, financial performance and clinic policies. Decisions are made independently or in collaboration with others. This position has patient contact, has access to confidential information and functions under the direct supervision of a Director.

Requirements

Required Educational Degree: Bachelor's Degree
Major/Area of Concentration: Any
Effective 01/01/2021 for all current Managers and New Hires Bachelor's degree required within 5 yrs (3 yrs if you already posses an Associate's degree)
Required Certifications, Credentials and Licenses: De-escalation training within 6 months.
Required Experience: 2 - 4 years of practice management experience with progressive responsibility

Nice To Haves

Bachelor's Degree in Business Administration or related field preferred

Responsibilities

Provide operational leadership and oversight of one or more high-volume or multi-specialty clinics.
Participate in recruitment, hiring, onboarding, training, and professional development of staff.
Direct, supervise, and evaluate performance of clinical and administrative staff.
Partners with hospital leaders to oversee outpatient ancillary operations, when applicable.
Engage physicians and staff through communication of priorities, delegation of clinic tasks, and accountability to the achievement of goals.
Utilize huddles and rounding to facilitate problem solving, communication from AHS system meetings, and identification of clinic concerns/issues.
Manage processes in the clinic through implementation of SOP's, auditing, correction and suggestions for continuous quality improvement.
Develop plans for improved provider productivity by working with providers on waste elimination, template redesign, optimization of outrotations, improving fill rate, and marketing / sales interfaces where appropriate.
Responsible for metric tracking, root cause analysis, and improvement to meet or exceed budgeted quality, service, volumes and expenses.
Ensure all provider encounters are captured, documented, locked in a timely manner and coded for comprehensive revenue cycle process.
Responsible for completion of cash posting, financial deposits, A/R tracking and improvement toward MGMA service specific days in A/R and reporting of variances
Act as liaison for providers to answer questions, communicate concerns to system, and solve day to day issues.
Holds clinic team accountable for adherence to leadership and provider compact expectations of communication / behavior in delivery of care for optimal service to patients.
Adhere to AHS, local, state and national legal and regulatory compliance requirements through ongoing clinic audit reviews and corrective action