Manager, Clinical Services - Med Surg/Oncology

Hollywood Presbyterian•Los Angeles, CA

About The Position

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS The primary job duties this position is responsible for achieving are listed in order of importance. 1. CLINICAL OPERATIONS & QUALITY OVERSIGHT (25%) • Manages day-to-day operations of Med-Surg and Oncology units. • Ensures delivery of safe, effective, evidence-based nursing care. • Oversees performance on falls, pressure injuries, CAUTI, CLABSI, sepsis, mortality, and readmissions. • Ensures safe administration of chemotherapy and biotherapy in accordance with ONS standards. • Monitors compliance with Joint Commission, CMS, CDPH, and accreditation standards. • Leads quality improvement initiatives and corrective action planning. • Investigates clinical incidents and patient complaints. 2. POLICY & PROCEDURE GOVERNANCE (20%) • Maintains ownership of all unit-specific clinical policies and procedures. • Leads development, review, revision, and approval of Med-Surg and Oncology policies. • Ensures policies align with regulatory standards, evidence-based practice, and organizational guidelines. • Conducts annual policy review cycles and ensures documentation of compliance. • Collaborates with interdisciplinary stakeholders (pharmacy, infection prevention, medical staff) on policy updates. • Ensures implementation, staff education, and auditing of new or revised policies. • Maintains regulatory survey readiness through policy standardization and documentation integrity. 3. STAFFING & WORKFORCE LEADERSHIP (20%) • Develops staffing plans aligned with census, acuity, and oncology complexity. • Oversees hiring, onboarding, competency validation, and performance evaluations. • Ensures chemotherapy certification and specialty competencies are maintained. • Manages productivity, overtime, and premium pay. • Promotes retention, engagement, and succession planning strategies. 4. FINANCIAL STEWARDSHIP (20%) • Develops and manages unit operating budgets. • Monitors labor productivity and agency utilization. • Conducts FTE and variance analysis; advises leadership on significant deviations. • Oversees cost containment strategies, including high-cost oncology medication utilization in partnership with pharmacy. • Participates in capital equipment planning and resource allocation. 5. PATIENT THROUGHPUT & STRATEGIC ALIGNMENT (15%) • Monitors LOS, GMLOS variance, and discharge efficiency. • Collaborates with case management and physicians to optimize patient flow. • Ensures appropriate level-of-care placement. • Aligns unit goals with hospital strategic priorities and service line growth initiatives. • Supports implementation of new oncology therapies and clinical technologies.

Requirements

Bachelor of Science in Nursing (BSN) required.
3–5 years acute care RN experience.
2–3 years progressive nursing leadership experience.
Experience in medical-surgical and/or oncology acute care required.
Demonstrated knowledge of chemotherapy safety standards and regulatory compliance.
Strong knowledge of hospital KPIs, accreditation requirements, and quality metrics.
Current California RN License.
Current BLS certification.
Chemotherapy/Biotherapy Provider Certification (ONS) required.
NIH Stroke certification within 30 days of hire.
Assault Response Competency (ARC) within 30 days.
Current Fire Card (within 30 days if not current).

Nice To Haves

Master’s degree (MSN, MHA, MBA) preferred.
Minimum of three (3) years’ experience in functional area.
NE-BC, NEA-BC, CNL, FACHE or equivalent Professional Nursing Leadership Certification from a nationally recognized organization upon hire preferred
Oncology Certified Nurse (OCN) preferred or required within 1 year.
ACLS certification preferred.
NE-BC or NEA-BC within 1 year of hire