Manager Clinical Q&A

REVA INC•Fort Lauderdale, FL

1d•Hybrid

About The Position

The Clinical Quality Assurance (QA) Manager is responsible for leading REVA’s clinical quality, patient safety, and regulatory compliance programs across all fixed-wing air ambulance operations. This role ensures the highest standards of patient care delivery through continuous quality improvement (CQI), data-driven performance monitoring, and adherence to federal, state, and international regulations. The Clinical QA Manager serves as a key leader within the Medical Management team, driving clinical excellence, standardization, and risk mitigation across all missions. This position works cross-functionally with Aviation, Operations Center (ROC), Safety, and Leadership teams to ensure safe, compliant, and high-quality patient care in dynamic, high-acuity environments.

Requirements

Bachelor’s degree in Nursing or related field required
Current, unrestricted Registered Nurse (RN) license
Minimum 5–10 years of clinical experience in critical care (ICU, ED, Trauma)
Minimum 3–5 years of leadership experience in clinical operations or quality management
Air ambulance / flight nursing experience required
Experience with quality assurance, accreditation, and regulatory compliance programs strongly preferred
BLS (Basic Life Support)
ACLS (Advanced Cardiac Life Support)
PALS (Pediatric Advanced Life Support)
PHTLS or BTLS
Clinical excellence and critical thinking
Regulatory and accreditation expertise
Data analysis and performance improvement
Leadership and team development
Strong communication and collaboration skills
High attention to detail and documentation standards
Ability to perform in high-pressure, time-sensitive environments

Nice To Haves

Master’s degree (MSN, MHA, or related) preferred
CFRN (Certified Flight Registered Nurse)
CCRN (Critical Care Registered Nurse)
CEN (Certified Emergency Nurse)
Certified Professional in Healthcare Quality (CPHQ)
Participate in on-call rotation or flight status, (Preferred. Not required)

Responsibilities

Lead the development, implementation, and oversight of the Clinical Quality Management Program (CQMP)
Establish and monitor clinical KPIs and performance metrics (e.g., patient outcomes, documentation compliance, adverse events)
Conduct routine and focused chart audits to ensure accuracy, completeness, and adherence to clinical standards
Identify trends, gaps, and risks; implement corrective and preventive action plans (CAPA)
Oversee incident reporting systems, including root cause analysis (RCA) and follow-up actions
Promote a culture of safety, accountability, and continuous improvement
Ensure compliance with all applicable regulatory bodies including: FAA and Aviation (as applicable to medical crew operations) State and Federal healthcare regulations OSHA standards NAAMTA & CAMTS, and other Medical bodies as necessary.
Lead preparation for and participation in accreditation surveys, audits, and inspections
Maintain readiness for unannounced inspections and audits
Develop, review, and update clinical policies to ensure regulatory alignment
Develop and maintain clinical policies, protocols, and standard operating procedures (SOPs)
Ensure alignment with evidence-based practice and industry standards
Provide subject matter expertise in clinical program development and expansion initiatives
Partner with Training and Education teams to: Develop and deliver clinical education programs Ensure competency validation and ongoing clinical proficiency Provide guidance on documentation standards, clinical protocols, and best practices Support onboarding and orientation of new clinical staff
Collaborate with the REVA Operations Center (ROC) to ensure clinical considerations are integrated into mission planning and execution
Provide clinical oversight for complex or high-risk missions as needed
Participate in on-call rotation or flight status, (Preferred. Not required)
Participate in Resource Management rotation.
Supervise and mentor clinical staff and/or QA personnel
Foster a high-performance, accountable, and collaborative team environment
Support recruitment, performance management, and professional development
Act as a clinical leader and role model within the organization
Develop and maintain quality dashboards and reporting tools
Analyze clinical data to identify trends and improvement opportunities
Present findings and recommendations to senior leadership
Support organizational goals through data-driven decision-making