Manager - Clinical Operations

Hospice Acquisition Company LLC • Grand Rapids, MI

9d

About The Position

At Crossbridge Hospice, we believe a role is truly fulfilling when it aligns with your personal values, reflects your interests, leverages your strengths, and supports your professional growth. Our mission—people caring for people—guides everything we do. We are committed to cultivating a workplace where individuals feel empowered to thrive, both personally and professionally.

By thoughtfully matching people with roles that resonate with their purpose and aspirations, we foster a culture rooted in authenticity, innovation, and shared growth. When individuals bring their whole selves to work, remarkable things happen—for our teams, our patients and their families, and the communities we serve.

Our Mission

To provide compassionate, patient-centered hospice care that honors the dignity of every individual; people taking care of people.

Culture & Values

Our people are the heartbeat of our mission. At Crossbridge Hospice, we recognize your unique talents, nurture your growth, and celebrate your compassion. Together, we’re building a community that leads with integrity and serves with heart.

Clinician-led teams built on compassion and respect
A supportive environment where every voice matters
Commitment to dignity for patients, families, and staff
Integrity and empathy at the core of all we do

The Manager of Clinical Operations is a Registered Nurse that participates in all activities related to the delivery of hospice care, including establishing standards for clinical qualifications and overseeing the assignments of hospice clinical personnel to ensure high‑quality, patient‑centered end‑of‑life care.

Success in this role requires compassion, strong operational and clinical judgment, excellent communication skills, and the ability to lead teams through sensitive and deeply meaningful experience

Requirements

• Registered Nurse licensed in the state of practice
• Two years or more of supervisory and/or administrative experience managing clinical teams
• 5 or more years of nursing experience
• Must maintain a valid driver’s license and good driving record
• Demonstrates a broad base knowledge of community health nursing and competent clinical skills
• Ability to be available in person or telephonically to assist with after-hours administrative on call responsibilities
• Proficient Computer skills including, but not limited to, use of Word, Excel, report software such as HomeCare HomeBase, and Outlook
• Excellent verbal and written communication skills with demonstrated leadership ability
• Excellent organizational skills
• Ability to travel (up to 25% or as needed)

Nice To Haves

• Certified Hospice and Palliative Nursing
• Hospice experience
• Previous experience in handling new hospice referrals from first contact through admission

Responsibilities

• Hire, develop, and support staff
• Ensure regulatory compliance and staff education
• Oversee reporting, documentation, budgeting, and program evaluations
• Coordinate IDG, QAPI, and Governing Body meetings
• Maintain a safe, well‑run office environment
• Support growth strategy, staffing needs, and community outreach
• Review performance metrics for CMS and internal standards
• Manage volunteers and oversee onboarding
• Ensure accurate public materials and quality patient experience

Benefits

• Competitive compensation
• Health, Dental, Vision, Disability & Life Insurance
• 401(k) Retirement Plan
• Tuition Reimbursement
• Professional Licensing & Certification Renewal Reimbursement
• Paid Time Off + Paid Holidays + Floating Holidays
• Mileage Reimbursement
• Supportive Team Environment
• Mission-driven leadership that values your voice and expertise
• Opportunities to grow
• Do meaningful work that impacts patients and families every day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed