Manager, Clinical Operations

Arbor Hospice • Ann Arbor, MI

90d

About The Position

The Manager, Clinical Operations is responsible for clinical leadership, quality, patient satisfaction and management of patient care within a designated geographic region(s), within NorthStar Care Community service areas. This role ensures effective organizational strategic results are achieved, working collaboratively with others and maintaining oversight of all patient care activity and outcomes. The manager fosters a culture of compliance, accountability, and excellence, collaborating extensively with staff and management from multiple departments to achieve outcomes. The position involves proactive assessment and leadership in care delivery process redesign efforts to continuously improve quality in defined patient care and service satisfaction outcomes.

Requirements

• Bachelor's degree in a clinical and/or administrative field or actively enrolled in an accredited bachelor's degree program.
• Current State of Michigan Registered Nurse (RN) license.
• Minimum of three (3) years of health care management experience required; five (5) years preferred.
• A minimum of three (3) years of hospice/home health experience required; five (5) to seven (7) years' experience preferred.
• Certification in hospice nursing (CHPN) preferred.
• Expertise in regulatory requirements and compliance as it pertains to hospice required.
• Must be able to travel extensively through region, including overnight stays if needed.
• Excellent interpersonal skills with the ability to interact at all social levels.
• Understands performance improvement and can communicate and operationalize initiatives.
• Ability to effectively use technology in support of management and clinical operations.
• Must be able to read, write and speak English fluently.
• Proof of current tuberculin testing required.
• Must have reliable transportation.
• Must be eligible to work in the United States.

Nice To Haves

• Five (5) to seven (7) years' experience and clinical expertise in hospice preferred.

Responsibilities

• Ensures effective organizational strategic results are achieved, working collaboratively with others.
• Maintains oversight of all patient care activity and outcomes within a designated geographic region(s).
• Fosters a culture of compliance, accountability, and excellence.
• Collaborates extensively with staff and management from multiple departments.
• Proactively assesses, leads, participates, and promotes core care delivery process redesign efforts.
• Effectively analyzes data to evaluate the quality of patient care services and utilization of resources.
• Interprets and conveys benchmarking standards and processes to staff.
• Manages all team human resources efficiently and within budget.
• Proactively works with referral sources to meet their needs.
• Develops and implements specific marketing and customer service tactics.
• Works directly with marketing leadership and clinical managers.
• Collaborates with market operations leadership to develop marketing & business development plans.
• Participates as a member of NorthStar Care Community market operations team.
• Ensures implementation of and compliance with regulatory and accreditation standards.
• Keeps abreast of hospice and palliative care trends, best practices, and compliance requirements.
• Develops staff within assigned areas of responsibility.
• Provides ongoing support, education, and resources for clinical practice.
• Facilitates and provides ongoing collegial collaboration and sharing of best practices.
• Models and promotes knowledge of palliative care and hospice philosophies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees