Manager Clinical Laboratory - Diagnostic Immunology and Flow Cytometry

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

4d•Onsite

About The Position

Under the direction of the Medical Director and the appropriate Administrative Director, the Manager has the authority and accountability for facilitating the delivery of quality service in the laboratory. The Manager is responsible for the technical and scientific oversight of the laboratory, oversees daily operations and may perform staff responsibilities. Serves as a technical expert and resource person and provides a timely communication link between staff and leadership. The Manager actively supports the Hospital’s and Department’s Continuous Quality Improvement and Customer Service goals through modeling appropriate behavior and providing a work environment conducive to attaining these goals.

Requirements

Minimum of a Bachelor of Science degree, or Masters preferred in a biological or medical science; 5 years minimum laboratory experience with high complexity testing. MT (ASCP) or equivalent certification.
Proven leadership qualities with at least 3 years of supervisory experience preferred.
Excellent communication and leadership skills. Ability to work well in a team environment and with different personalities and educational levels.
Ability to teach and develop communication vehicles. Able to handle a variety of responsibilities simultaneously and without constant direction.

Responsibilities

Provides direct supervision for department-specific laboratory staff. Maintains adequate staffing levels and provides technical support as needed.
Responsible for day-to-day oversight of laboratory operation and personnel performing testing and reporting test results.
Develops and maintains a quality management system in accordance with the Lurie Children’s quality measurement and improvement plan. Establishes and maintains data collection to monitor the quality of technical services.
Facilitates recruitment and orientation of testing personnel. Routinely evaluates and documents staff performance and competence, identifies training needs, and provides timely feedback.
Assures that staff competency and performance meets department standards for quality and service, and that mandatory education and proficiency testing is completed.
Completes competency testing as applicable. Completes mandatory and continuing education requirements as defined by the position.
Maintains fiscal responsibility relative to capital and operating budget, variance analysis, and trends in productivity, volume, acuity and service.
Monitors test performance; ensures resolution of technical problems in accordance with policies and procedures developed by the Laboratory Director and Technical Supervisor. Ensures that test results are not reported until corrective actions are taken and test systems are functioning properly.
Ensures that remedial actions are taken when test systems deviate from the laboratory’s established performance specifications.
Assists with selection of methodology, establishment/verification of laboratory test performance specifications, and establishment of quality control program to monitor ongoing test performance.
Maintains knowledge and utilizes resources to provide consultative, educational, technical and informational services as needed, to families, patients and staff.
Ensures enrollment and participation in proficiency testing. Oversees the performance and reporting of proficiency testing; coordinates and documents corrective action as necessary.
Ensure that an approved procedure manual is available to all staff responsible for testing. Facilitates the development and evaluation of new procedures and policies; coordinates the review and revision of laboratory manuals.
Assures effective communication with our customer base regarding specimen requirements, tests availability, test scheduling, etc.
Ensures compliance and assists staff member in complying with governmental, accreditation and hospital standards, including the College of American Pathologists (CAP), CLIA, HCFA, OSHA and TJC.
The authority to hire, separate, promote, demote, write and administer performance evaluations.
Other job functions as assigned.

Benefits

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program