Manager, Clinical Coordinator

University of Rochester•Brighton, NY

14d

About The Position

The Clinical Coordinator for the ACT Team is responsible for the administrative, clinical and professional direction of a clinical team in Psychiatry offering Assertive Community Treatment for a cohort of patients with serious mental illness, often with comorbid substance use, who are not engaging in traditional outpatient clinical care. The Clinical Coordinator oversees all administrative and clinical matters on the ACT Team, including ensuring that applicable regulations are operationalized within the program. The Clinical Coordinator oversees the daily clinical operations of the interdisciplinary team including making assignments, triaging cases, and prioritizing staff activities to meet acute patient care needs. The Clinical Coordinator strives to maintain regulatory required staffing levels through recruitment, onboarding and retention strategies for this team who interact with the most challenging and vulnerable patient population in Behavioral Health clinical services. The Clinical Coordinator is also an integral member of the ACT team, providing comprehensive integrated mental health and substance abuse treatment to enrolled clients and provides administrative and clinical supervision of an interdisciplinary group of clinical staff including multidisciplinary mental health therapists, CASAC’s, Rehabilitation Therapists, Case Managers, and other team members. The team provides most of its interventions in the community, wherever the patient is located and provides 24/7 coverage for acute patient needs. ACT services are provided to patients who cannot engage with traditional mental health clinics; thus, the ACT Team Clinical Coordinator engages with multiple government agencies such as the jail, mental health court, homeless shelter providers, etc. to facilitate meeting regulatory requirements and high-quality clinical care. The Clinical Coordinator represents the program to the community, fostering referrals, and is responsible for the ongoing performance improvement initiatives on the team.

Requirements

Masters prepared clinician of any qualified health professional discipline with NYS Licensure or Certification required.
Five years previous experience working in the mental health field with patient experiencing severe mental illness required.
Must possess a valid NYS drivers license in good standing strongly preferred.

Nice To Haves

Previous supervisory experience preferred

Responsibilities

Ensures that the ACT team adheres to all aspects of the OMH regulatory requirements for the ACT team in terms of service delivery, documentation that the team completes OMH reporting in a timely and comprehensive manner (i.e., CAIRS, AOT, etc.), billing and data reporting.
Work with Strong Ties leadership and Dept of Psychiatry Utilization Review team to address documentations concerns in a timely way and problem-solving reduction in risk of noncompliance going forward.
Prepares for and participates in regulatory surveys for ACT with the Strong Ties Leadership team and engages in the development, monitoring and evaluation of Performance Improvement Plans required as part of the survey process.
Approval of purchases for patients directly related to patient care as WRAP funding.
Ensure appropriate process for procurement card acquisition, purchases, completion of SOE’s, reconciliation, and documentation of WRAP funds utilized per patient.
Facilitates daily team meetings to assign cases to team members and reviews days’ work responsibilities.
Accepts referrals for ACT and completes necessary collaboration with community providers in the assessment and determination for enrollment in ACT.
Works with the team to complete the enrollment process as indicated.
Is responsible for the onboarding and supporting new clinicians and ACT team staff.
Provides weekly clinical supervision to all direct care staff on the team per OMH guidelines.
Works with Strong Ties leadership and HRBP regarding any staff disciplinary issues.
Provides feedback to the treatment team regarding patient progress in recovery and facilitates and supervises the placement of patients in other community treatment programs as necessary.
Serves as liaison between the ACT program and other community agencies that provide chemical dependence or MICA treatment programs for ACT clients who choose additional or inpatient chemical dependence treatment services.
Serves as liaison between the ACT program and other community agencies, including the legal system as indicated.
Participates in a client on-call phone rotation with other ACT team members once every 5-8 weeks.
The Team Leader also provides back-up (when not directly on call) to any clinical staff on the team that is on call as needed in the event of patient acuity.
Engages clients in both individual and group psychoeducational to minimize the incidence of relapse using recovery-based principles, collaboration and shared decision making.
Provides cognitive behavioral therapy for psychosis including education about stress-vulnerability and symptom management.
Monroe County designee to complete 9.45 Mental Hygiene Transport of patients to psychiatric facilities.
Subscribes to creating a culturally competent environment by treating patient, families, trainees, and co-workers in a sensitive manner with appropriate attention to cultural differences.
Participates in available cultural competency events and training appropriate to job duties.
Participates in OMH led Quality Improvement initiatives specific to ACT.
Other duties as assigned