Manager, Clinic/Practice

Mass General Brigham • Boston, MA

1d • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Division of Breast Surgery at Brigham and Women’s Hospital (BWH) provides comprehensive, multidisciplinary care for patients with both benign breast conditions and breast cancer. The division operates high‑volume outpatient clinics and surgical services across multiple locations in Boston and southeastern Massachusetts, requiring strong operational coordination, consistent workflows, and a patient‑centered approach. As a Practice Manager, you would play a central leadership role in ensuring that these complex, multi‑site clinical operations run efficiently and effectively. You would oversee the administrative and clinical support teams who keep daily operations moving—scheduling, documentation support, patient communication, and clinic flow. Your leadership would directly influence the quality, consistency, and seamlessness of the patient experience as individuals move through their care journey. This role does not provide direct patient care, but it is deeply embedded in the systems that shape patient access, provider efficiency, and overall practice performance. Job Summary Responsible for single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues. Does this position require Patient Care? No

Requirements

• Bachelor's Degree Related Field of Study required
• Can this role accept experience in lieu of a degree? Yes
• Supervisory experience 5-7 years required
• Experience working in a healthcare environment 5-7 years required
• Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Strong analytical and math skills.
• Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Responsibilities

• Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
• Evaluates daily staffing needs and coordinates replacement of staff.
• Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
• Assists in the career development of practice employees through ongoing coaching, counseling, and training.
• Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
• Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
• Collaborates with practice leaders on the preparation of the practice's annual budgets.
• Oversees the department’s payroll, including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees