Manager Clinic Practice Operations II

Advocate Aurora Health • Oak Lawn, IL

71d • $43 - $64

About The Position

This position supports both General OBGYN and MFM - two defined reporting structures with .5AMG and .5Childrens hospital. The role involves collaborating with the Director, Physician Practice Management and physician leadership to maintain a patient-centered environment, ensuring patient satisfaction, health outcomes, financial success, and operational efficiency.

Requirements

• Bachelor's degree in healthcare/related field or equivalent.
• 3-5 years management experience.
• Strongly preferred: RN.
• Experience in OBGYN and/or MFM.
• Excellent communication skills.
• Thorough understanding of components of practice management.
• Ability to supervise professional & non-professional associates.
• Ability to work well with a wide variety of professionals at all levels of the health care system.
• Basic computer skills.

Responsibilities

• Collaborates with the Director, Physician Practice Management and physician leadership to maintain an environment that is patient centered.
• Achieves patient satisfaction scores consistent with Advocate Medical Group (AMG) and practice site goals.
• Actively rounds on patients and associates to create and maintain a positive patient experience.
• Reviews and analyzes each patient comment and monitors satisfaction scores.
• Communicates and discusses patient satisfaction goals and objectives to all associates and physicians.
• Devises and implements patient satisfaction improvement plans based upon feedback.
• Monitors and communicates improvement initiatives and holds self and associates accountable.
• Establishes and carries out procedures for appropriate delivery of patient care and monitoring of quality standards.
• Provides a safe environment for patients and associates through effective monitoring of compliance.
• Ensures availability of all equipment, supplies and other tools necessary for patient care.
• Evaluates and monitors health outcome indicators and carries out ongoing process improvements.
• Partners with director and physician leadership to ensure accuracy and timely documentation of all patient care services.
• Supports and maintains a Culture of Safety.
• Coordinates, monitors, and audits Clinical Integration, HEDIS, Senior Wellness program, Medical Home Program.
• Ensures financial success of practice(s) by actively monitoring budget, physician productivity and fiscal operations.
• Maintains current knowledge necessary for management regarding computer systems, billing, insurance coverage.
• Participates in the planning and administration of an annual budget specific to assigned department(s).
• Assures efficient utilization of staff, supplies and equipment.
• Works as a cohesive liaison with the Billing and Business Operations associates.
• Establishes systems and processes for just-in-time inventory levels.
• Assists in the creation and maintenance of an operationally efficient and physician friendly work environment.
• Oversees daily practice site operations to assure economically efficient processes.
• Builds relationships with other departments/business units to assure operational effectiveness.
• Implements and complies with policies and procedures to assure effective and efficient operations.
• Monitors and handles physician services and patient needs.
• Manages daily human resource functions related to Associates.
• Creates an environment where associates are motivated to do their best work.
• Coordinates recruitment activities and facilitates retention strategies.
• Facilitates and drives initiatives that enhance practice growth.
• Participates in meetings, committees and projects.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree