Manager Clinic Operations

American Addiction Centers • Grafton, WI

126d • $43 - $64

About The Position

The position supports surgical specialties and primary care clinics, overseeing and ensuring efficient clinic operations while providing operational and technical direction. The role involves continual monitoring of clinic functions, resolving problems, and revising operations as needed. Responsibilities include overseeing scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory, and clinical services. The position serves as a liaison to corporate departments and partners with other market departments to assure quality patient services and overall patient satisfaction. It also involves resolving patient concerns and complaints, supporting the organization's mission and strategic initiatives, and developing processes to achieve established policies and objectives. The role requires effective communication with physicians and advanced practice professionals, managing provider relations, participating in community activities, and ensuring compliance with regulations. Additionally, the position includes human resources responsibilities such as interviewing, staff development, performance evaluations, and managing budgets.

Requirements

• Bachelor's Degree in Health Care Administration or related field.
• Typically requires 5 years of experience in a health care facility.
• Experience in medical practice and clinic management.
• 1 year of supervisory experience in managing staff.
• Knowledge of clinic operational structure, systems, policies, and procedures.

Nice To Haves

• Demonstrated leadership skills including project management and process improvement.
• Excellent interpersonal, communication, and organizational skills.
• Intermediate computer skills in a medical practice setting.

Responsibilities

• Oversees and ensures efficient clinic operations.
• Monitors clinic functioning and resolves problems.
• Oversees scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory, and clinical services.
• Serves as a liaison to corporate departments.
• Partners with market departments to assure quality patient services.
• Responsible for resolution of patient concerns and complaints.
• Develops and implements processes to achieve policies and objectives.
• Establishes effective communication with physicians and advanced practice professionals.
• Manages provider relations including practice management and problem resolution.
• Participates in community activities and business growth plans.
• Develops and administers policies and procedures.
• Ensures compliance with local, state, and federal regulations.
• Performs human resources responsibilities for staff.
• Develops and recommends operating and capital budgets.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees