Manager, Clinic Operations - Primary Care Plus at Slidell

UnitedHealth Group Inc.•Slidell, LA

57d

About The Position

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. What you do matters. And who you do it for matters even more. If you're looking for more meaningful impact, you should take a serious look at our growing organization. Since our founding in the mid-90's, Peoples Health has brought innovation and compassion to Medicare patients throughout Louisiana. Now, part of the UnitedHealth Group family of companies, our team consists of over 900 people who are experienced in all aspects of care delivery, health maintenance and administrative support. It's our goal to help guide over 60,000 Medicare recipients across the broad spectrum of health and dental services. We're committed to the highest purpose; improving lives. Responsible for the oversight and coordination of all activities in the Primary Care Plus (PCP) Clinic. Develop, implement and monitor systems, procedures and processes required of a recognized Patient Centered Medical Home. Provides leadership and management skills to enable the clinic to meet its goals and objectives within a profitable, efficient, safe and effective working environment. The Clinic Manager performs a wide variety of duties and responsibilities as well as project assignments and is responsible for the day-to-day operations of the clinic. Will apply knowledge of concepts, practices and procedures related to clinic and revenue cycle management to serve the needs of the clinic. Serves as the liaison between the clinic and corporate staff and functions including, but not limited to, policy/procedure implementation, accounts payable, accounts receivable, and compliance.

Requirements

5+ years of clinic or medical office management experience
Must have supervisory experience within a clinical setting
Proficient in use of Microsoft Office programs

Nice To Haves

Proficient in use of EHR software in the clinic setting

Responsibilities

Provide administrative supervision of clinical staff, medical records, reception, and other clinic staff to ensure the effective implementation of patient services
Ensure that the environment of care meets or exceeds all federal, state and accreditation standards and that a safe environment is maintained for staff, patients and visitors
Ensure that all equipment is in good working order and that supplies are maintained at efficient levels. Recommend needed additions/deletions
Assist in developing, implementing and keeping current operational policies and procedures for all clinic and revenue cycle processes
Manage all staff training on clinic policies and procedures
Works with Primary Care Plus Revenue Cycle Management staff to insure proper collection and reporting of all revenues, adjustments, expenses, bad debts and contractual allowances
Manages patient volume to ensure maximum revenue performance
Responsible for ensuring all clinic expenses are aligned with operating budget
Reviews monthly financial statements with the Finance Department
Assist in developing and reviewing reports from practice management systems
Provide assistance, support, and consultation to assist staff in the full utilization of implemented clinical information and practice management systems
Assist with the development of business plans, strategic marketing plans to achieve goals/objective to promote the growth and success of the clinic
Be an ambassador for the clinic in building the image, foundation, culture and core values of a Patient-Centered Medical Home (PCMH) practice
Attend meetings, seminars, workshops and conferences as needed to stay current in clinic operations and standards of care in the community
Facilitate interactions between clinic staff and PCP Corporate office
Provide oversight of all Quality Improvement activities
Conducts and/or coordinates Patient Satisfaction survey results, reviews, assessments and other 'outcomes' activities to ensure quality of care for all clinical programs
Maintain confidentiality in all matters
Assist with all compliance and internal audit requirements
Perform other duties as assigned
Monitor both department and individual staff performance, providing ongoing feedback
Maintain appropriate staffing levels required to meet departmental goals
Interview candidates and makes hiring decisions as needed
Identify opportunities for staff development and coordinates training as needed
Ensure staff members meet all required licensing, compliance and continuing education requirements
Complete timely and thorough evaluations of staff
Function as a mentor to staff regarding career goals
Proactively manage employee relations issues, utilizing a progressive corrective action plan including appropriate documentation
Serve as a resource to other managers regarding issues that impact their departments
Develop, manage and work within department budget
Ensure compliance by maintaining knowledge of industry trends and legislation related to department
Participates in the timely review and updating of departmental policies, procedures, training manuals and job descriptions as needed

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

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