Manager Clinic Office- Comp Center

Deaconess Health System•Evansville, IN

3d•Onsite

About The Position

Join our Team We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community. The Office Manager is responsible for the leadership, direction, coordination, and management of the daily clerical operations and personnel of the medical practice. The Office Manager assures that the office functions efficiently to support the physicians and/or midlevel providers in providing safe and compassionate patient care. This position is also responsible for patient satisfaction, compliance functions, and other duties as assigned.

Nice To Haves

Degree in a health related field, business administration and/or a related field, or management experience running a physician practice Preferred
Minimum of four years' relevant experience of medical office management experience Preferred

Responsibilities

Work with Human Resources, Practice Administrator and Practice lead physician(s) to interview and train allied health personnel with a goal toward efficient practice workflow.
Maintain adequate staffing levels and development of contingent staffing and cross coverage options for vacations and/or illnesses. Coordinates replacement coverage.
Monitors, approves and signs off on time for all direct reports in a timely manner. Monitors and controls overtime, flexes staffing according to volumes and Deaconess Hospital standards.
Monitors, supervises and evaluates performance of all direct reports.
Manages interactions with patients within assigned areas; maintaining economical and efficient departments.
Evaluates practice workflow, assuring the delivery of efficient patient throughput. Works with Practice Administrator to develop and implement improvement plans for any identified opportunity areas.
Assesses and maintains compliance with all regulatory ; maintains compliance calendar in accordance with Deaconess standards. Maintains proficiency by keeping abreast of procedures, techniques, and equipment within assigned practices.
Communicates regularly with the Practice Administrator keeping them informed of department activities, any problems that arise, and corrective steps taken. Holds regularly scheduled team meetings; participates in all practice specific meetings, as requested.
Maintains knowledge of all clinic and applicable hospital policies & procedures. Communicates, promotes, and applies policy & procedure with all employees. Works with support departments to develop and implement regular in-service programs to assist staff in remaining current with policies & procedures, certifications, competencies, etc…
Maintains practice focus on patient satisfaction; reviews survey results; develops and implements improvement plans. Promotes all patient satisfaction initiatives. Receives and processes patient complaints for areas of responsibility. Actively participates in and/or leads quality improvement initiatives. Accepts additional responsibilities as delegated by Practice Administrator and/or Chief Operating Officer

Benefits

Flexible schedules for work-life balance
Paid time off accrues on day one for part and full time employees
Get up to 50% of earned wages with Payactiv - access to the money you worked for, but haven't been paid yet
Earn While You Learn - Deaconess offers tuition reimbursement for many healthcare opportunities, STEP UP program will pay your normal wages for time spent in enrolled class hours for up to 18 hours per week for approved programs; Deaconess offers access to a full suite of tools to help manage and educate with student loans and expenses. One on one student loan coaching via email, chat or calls.
Educational Assistance up to $5.250.00 per calendar year while enrolled in undergraduate or graduate classes.
Outstanding Referral Programs
Pet Insurance Available
Medical Premium Assistance of up to 10% is available for eligible full time employees.
Wellness Incentives for full & part-time employee to reduce cost of insurance premium by $33.93 (and $11.30 for spouse, if applicable)
Onsite children's care centers (Infant through Pre-K) at Midtown and Eastside Evansville, Indiana, and Henderson, Kentucky. Subject to availability
Deaconess RN on Call is available for employees 24/7/365 to speak to an RN
Automatic enrollment in a 401K plan at 3% pre-tax contribution with an outstanding employer matching program
Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses
Career advancement opportunities
Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses