Manager, Clinic Department

Kaiser Permanente • Clackamas, OR

254d

About The Position

Manages daily operations for all back office clinical and related business functions for a department within a medical clinic and, as assigned, may also manage other regional initiatives. The Medical Department Manager is responsible for assigned department clinical teams and services, working closely with providers and managers to assure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety. The Medical Department Manager is the first level of ambulatory medical clinic management, reporting directly to the Medical Clinic Director and indirectly to the Senior Administrator. The Medical Department Manager is distinguished by responsibility for back office clinical and business functions within a clinic, including direct front-line staff supervision, department budget, quality assurance, affordability and patient engagement responsibilities. Partners with Dental Office Managers for facilities and safety-related issues for medical/dental integrated clinics. Oversight of nursing professional practice standards, KP standards of care and clinical competency of staff are managed by a dotted-line reporting relationship to RN-licensed administrators.

Requirements

• Minimum three (3) years of applicable leadership experience, such as lead or supervisor, or program/project management experience or related consulting experience.
• Bachelors degree or higher in Healthcare, Business Administration, Public Administration, or related field or four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.
• Ability to analyze, integrate and use quantitative data informed decisions about quality improvement.
• Ability to lead in a culturally diverse environment and promote culturally competent care.
• Excellent interpersonal and written communication skills, including mediation and public speaking skills.
• Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment.
• Excellence in customer service, service recovery and complaint resolution skills.
• Strong organizational, communication, human resource and interpersonal skills.
• Project management and problem-solving skills with the ability to anticipate needs and make decisions.
• Knowledge of trends and policies in healthcare.
• Skills in building collaboration and sustaining productive and respectful working relationships.
• Computer proficiency (preferably in Microsoft Windows environment) to effectively communicate, gather data and generate reports.

Nice To Haves

• At least one (1) year of healthcare related experience; outpatient care setting experience preferred.
• One (1) year of supervisory and management experience; preferably in a unionized healthcare setting.
• One (1) year of experience managing operational or project budgets.
• Demonstrated understanding of clinical and operational processes, staff licensure/certification, clinical competency requirements and scope of practice concepts.
• Ability to performance manage, coach, and develop staff.
• Ability to lead and implement change management and process improvement activities.
• Ability to establish partnerships with physician group, organized labor representatives and peers.

Responsibilities

• Accountable for role modeling principles defined by the Care Experience Standards, the KP Mission and any specific department/organizational initiatives.
• Ensures operational and performance standards are met for assigned teams.
• Plans, develops, implements, and evaluates department strategies, programs, and policies in partnership with senior leadership.
• Provides direct supervision of front-line staff and administrative oversight of Affiliated Clinicians for assigned teams.
• Pursues professional growth and provides developmental opportunities for others.
• Responsible for day-to-day operations on assigned teams to achieve business and organizational strategic objectives.
• Manages designated work unit by translating business plans into tactical action items.
• Manages the day-to-day department budget ensuring spending within the budget allocation.
• Serves as the primary Health Plan partner for the physician leaders of assigned teams.
• Addresses patient complaints/concerns and researches and resolves; acts as patient advocate when necessary.
• Manages programs or components of larger cross-functional projects.
• Actively participates on and/or leads various committees, meetings, and workgroups.
• Establishes and maintains collaborative working relationships with business and industry partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree