Manager, Client Success

Whalar Group • Los Angeles, CA

81d

About The Position

Foam, part of Whalar Group, is the operating system for managing digital talent. Foam is a suite of intuitive pitching tools and AI-enhanced features powered by real-time, certified metrics from Instagram, TikTok, YouTube, and Snap. Foam empowers managers with the data they need to analyze content performance, inform talent negotiations, and maximize brand opportunities. With over 40,000 Creators and hundreds of millions of integrated data points, Foam streamlines the entire pitching process, eliminating spreadsheets, screenshots, and slides, allowing managers to focus on providing strategic support to their talent. We’re looking for a dynamic Client Success leader (Manager or Director, depending on experience) to join our growing team at Foam. Based in Los Angeles - a hub for talent managers and agents - this role will be responsible for building, nurturing, and expanding relationships with some of the most influential talent management companies in the world. As a trusted partner, you’ll ensure our clients see Foam not just as a tool, but as an essential extension of their business. You’ll combine relationship-building with hands-on product training, feedback gathering, and growth strategy to drive adoption and deepen engagement across client organizations.

Requirements

• Must be based in Los Angeles, with flexibility to travel locally for in-person meetings multiple times per week.
• 5+ years of experience in client success, partnerships, account management, or talent management/agency roles. (Manager-level candidates may have 3+ years with exceptional growth potential.)
• Understanding of the creator economy, talent management, and/or digital media landscape.
• Thrive on building trust and long-term partnerships, with a natural ability to connect and engage at all levels.
• Obsessed with client satisfaction, retention, and growth.
• Comfort demoing software, training users, and explaining complex features in simple, actionable ways.
• Entrepreneurial spirit with the ability to operate independently, creatively, and resourcefully in a fast-paced environment.
• Excellent written, verbal, and presentation skills.

Responsibilities

• Building strong, trust-based relationships with talent managers and agents through frequent in-person interactions (coffees, meals, office visits, events, and more).
• Act as the face of Foam in LA - ensuring we’re seen as a partner, not just a vendor.
• Onboard, train, and support new clients, ensuring they’re set up for success.
• Conduct regular demos of Foam to showcase features, updates, and best practices.
• Drive adoption by encouraging broader use across teams and deeper engagement with Foam’s full suite of features.
• Surprise and delight clients with thoughtful touches (swag, gestures, and memorable experiences).
• Collect, synthesize, and share client feedback internally to inform product development and feature prioritization.
• Represent Foam at LA-based industry events, gatherings, and client activations.
• Consistently track and report on client health, usage, and satisfaction.

Benefits

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance
• Fertility benefits
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Extra Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees