Manager, Client Success

iHeartMedia • Chicago, IL

1d • $60,000 - $75,000 • Onsite

About The Position

iHeartMedia Current employees and contingent workers click here to apply and search by the Job Posting Title. The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America , reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have: More #1 rated markets than the next two largest radio companies combined; We’re the largest podcast publisher , with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers , who build important connections with hundreds of communities across America; We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour; iHeartRadio is the #1 streaming radio digital service in America; Our social media footprint is 7 times larger than the next largest audio service; and We have the only complete audio ad technology stack in the industry for all forms of audio , from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone. Only one company in America has the #1 position in everything audio: iHeartMedia! If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do! What We Need: Join the iHeartMedia Team! We are the leading media and entertainment company with the largest reach of any digital, radio, outdoor or television entity in the U.S. We are always on the lookout for innovative and collaborative people to join the team. About the Team: The Client Success team strives to be the best account services and partnership management team in the business. We make sure that our customers get the most value possible out of all the marketing opportunities iHeart offers. We oversee delivery of cross platform media campaigns that include audio, video, experiential and digital media as well as our signature events that include iHeart’s great on-air talent and top artists. What You'll Do: Lead assigned accounts (90% to close) with a detail oriented project management approach to keep cross platform deliverables aligned across iHeartMedia talent components, on-site experiential, audio/video content, promotions, etc. Responsible for delivering best in class brand Activations for assigned accounts that brings cross platform media campaigns & national event partnerships to life. Responsible for ensuring approved assets are created and trafficked and ensure we capture meaningful proof of performance for assigned campaigns. Contribute to regular reporting on campaign wins & learnings for custom deals to drive renewals and new business. Own tracking of P&L of assigned partnerships and join weekly reviews with manager. Constant focus on client success through launch and execution. Contribute to population of comprehensive wrap up report that provides informed internal recaps on performance & learnings for the senior account team. Accountable for timelines, asset trackers, internal communications, collaborate with Account Director on weekly client status calls, delivery trackers and campaign recap materials.

Requirements

• 5+ years of Event Activation, Project Management or Client Relationship experience
• Strong collaborator
• Media/agency industry experience required
• Effective written and verbal communication skills
• Solution oriented
• Proven critical thinking skills
• Strong project and portfolio management skills
• Ability to efficently multitask
• Extremely detail oriented
• Strong analytical skills

Nice To Haves

• Respect for others and a strong belief that others should do this in return
• Accountability for own work and desire to provide guidance to new team members
• Ability to contribute to several projects at the same time under a moderate level of direction
• Application of objective judgement, technical skills and prior experience to solve business problems
• Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner
• Desire for continued knowledge sharing and learning
• Understanding of impact of own decisions

Responsibilities

• Lead assigned accounts (90% to close) with a detail oriented project management approach to keep cross platform deliverables aligned across iHeartMedia talent components, on-site experiential, audio/video content, promotions, etc.
• Responsible for delivering best in class brand Activations for assigned accounts that brings cross platform media campaigns & national event partnerships to life.
• Responsible for ensuring approved assets are created and trafficked and ensure we capture meaningful proof of performance for assigned campaigns.
• Contribute to regular reporting on campaign wins & learnings for custom deals to drive renewals and new business.
• Own tracking of P&L of assigned partnerships and join weekly reviews with manager.
• Constant focus on client success through launch and execution.
• Contribute to population of comprehensive wrap up report that provides informed internal recaps on performance & learnings for the senior account team.
• Accountable for timelines, asset trackers, internal communications, collaborate with Account Director on weekly client status calls, delivery trackers and campaign recap materials.

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees