Manager, Client Success

Element Fleet Management-posted 1 day ago
Full-time • Manager
Minneapolis, MN
1,001-5,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

We’re looking for a dynamic and inspiring leader to join our team as Manager, Client Success. In this role, you will create a culture of empowerment that enhances the delivery of exceptional customer service. You will train, motivate, develop, and support your team while fostering accountability and autonomy to strengthen customer relationships. You will also provide proactive account support to drive retention, penetration, and growth while ensuring processes are in place to optimize fleet productivity.

  • Measures, monitors, and implements actions to ensure service level and performance metrics are achieved, using Power BI to document and report KPIs.
  • Maintains up-to-date client information and oversees account plans, documenting service issues and partnering with Operations for resolution.
  • Serves as an internal escalation point and facilitates cross-functional problem solving to drive issue resolution.
  • Maintains knowledge of operational metrics and proactively identifies problem areas and trends.
  • Guides team members in partnering with the Commercial team on account growth opportunities.
  • Empowers and coaches Client Success Leads, Partners, and Associates to drive strong client relationships and customer service excellence.
  • Develops and manages team and individual goals, provides coaching and feedback, and completes performance reviews.
  • Monitors Service Cloud metrics, identifies improvement opportunities, and ensures accountability and recognition.
  • Leads internal projects that streamline operations and improve workflow efficiency.
  • Fosters collaboration across the business and drives customer-centric partnership.
  • BS or BA in business or related field required.
  • 5–7 years of relevant customer service or client account management experience, preferably in a B2B service environment.
  • Prior people leadership experience with demonstrated success in maximizing team performance and engagement.
  • Proficiency in utilizing metrics to manage departmental performance and identify improvement opportunities.
  • Experience building strong relationships with customers and business partners.
  • Graduate-level coursework
  • Dynamic, motivating, and inspiring leadership style with the ability to coach and develop team members.
  • Strong analytical skills with the ability to obtain, analyze, and act on data.
  • Ability to operate as both a hands-on practitioner and a strategic consultant.
  • Understands business financials and can articulate the company’s competitive position and value proposition.
  • A culture of innovation, empowerment, decision-making, and accountability
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Client Success Manager Resume Examples
•
Client Success Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service