Manager, Client Success

CVS Health

73d • $66,330 - $145,860

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Supplemental Benefits and Directed Spend team at CVS Health is one of the fastest growing business units in the enterprise, uniquely situated at the center of our retail and healthcare businesses including over-the-counter (OTC) Benefits, Rewards, Targeted Kits, HSA/FSA, and SNAP/EBT. We are looking for a manager to join our Client Success team in an essential role as CVS expands its offerings in the benefits space. Client Success is dedicated to delivering exceptional service and value to our health plan partners within Supplemental Benefits and Directed Spend through strategic account management, plan and expense reporting, and championing in-store experience initiatives. The team leads the relationship with health plans to offer and manage an OTC benefit for members to spend on qualified retail items. As a manager on the Client Success team, you will be dedicated to handling recurring invoicing and plan reporting as well as driving program growth in-store by improving the colleague and member experience. In this role, you will work cross-functionally with teams including Store Operations, Merchandising, and Finance. The ideal candidate will be highly adaptable and able to excel in a wide variety of areas including cross-functional project management, strategic analysis, client-facing responsibilities, data synthesizing and analytics, and internal/external stakeholder management. If you are a motivated individual with a passion for driving cross-functional projects and strategic analysis in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity at CVS Health!

Requirements

• 3+ years’ experience consulting, project management, HealthTech, corporate healthcare, or provider/payor functions
• 3+ years of experience working on cross-functional teams, internally and externally
• Ability to travel on a limited basis (10-15%)

Nice To Haves

• Demonstrated proficiency with Excel (pivot tables, etc.) and PowerPoint
• Strong interpersonal and communication skills with the ability to influence at all levels
• Analytical mindset with experience using data to drive decisions and improve processes
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

Responsibilities

• Ensure a seamless experience for members joining new or renewing existing Medicare and Medicaid plans by preparing our store colleagues to support members in-store shopping journeys
• Identify opportunities to improve the in-store experience and maximize value for our members, stores, manufacturer partners, and health plans
• Represent the voice of the colleague and customer internally and advocate for initiatives to improve their experiences
• Support program expense tracking and invoicing including card fees, print expenses, supply chain, etc.
• Deliver health plan and store reporting to account managers, Store Operations, and Merchandising
• Navigate the day-to-day of a dynamic entrepreneurial team in a fluid and emerging space while balancing communication needs, stakeholder management, and timelines

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree